Join to apply for the Senior Customer Service Manager role at Squadron Energy 1 day ago Be among the first 25 applicants Join to apply for the Senior Customer Service Manager role at Squadron Energy Get AI-powered advice on this job and more exclusive features. Squadron Energy is Australia's leading renewable energy company that develops, operates and owns renewable energy assets in Australia. With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia's clean energy future. Why work with us? Our goal is to improve the environment for current and future generations by leading Australia's transition to renewable energy. Our people are driven by their passion to make a meaningful difference in the world, to their families and friends, and to themselves. Though we are united by this common goal, we view the tremendous diversity in our team's cultural, personal, and professional backgrounds as one of our greatest assets. This sense of camaraderie and cross-disciplinary expertise spurs drive and commitment to the growth of our business. The Role Are you a customer-centric leader passionate about renewable energy? Join us as a Customer Service Manager, where you'll shape and deliver a leading customer experience for the commercial and industrial sector of the renewable energy market. In this pivotal role, you'll develop and execute strategies that enhance customer satisfaction, retention, and loyalty-while building strong relationships with customers, communities, industry partners, and government stakeholders. Key Responsibilities Customer Strategy: Design and implement customer-centric strategies that drive satisfaction and loyalty Team Leadership: Mentor and lead customer service teams, fostering a culture of excellence and continuous improvement Customer Insights: Analyse feedback and data to identify trends and opportunities for improvement Cross-Functional Collaboration: Work closely with marketing, sales, and product teams to ensure a seamless customer experience Innovation: Champion new technologies and solutions to enhance the customer journey Performance Monitoring: Define and track KPIs related to customer satisfaction and retention Customer Advocacy: Be the voice of the customer across the organisation Reporting: Deliver regular updates to the CEO and senior leadership on customer metrics and initiatives System Support: Enhance and support CRM, contract management, and customer portal systems External Liaison: Engage with third parties including networks, metering providers, and AEMO About you 5 years' experience in customer relationship management, ideally in energy or renewables Strong analytical skills and a data-driven mindset Proficiency in CRM systems and customer analytics tools Knowledge of renewable energy trends and regulatory frameworks Strategic thinking, problem-solving, and excellent communication skills Ability to manage multiple priorities in a fast-paced environment To Apply Squadron Energy is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected. Aboriginal and Torres Strait Islander people are encouraged to apply. If you want to make a meaningful difference in this world then we encourage you to take the next steps: Submit your updated resume outling your relevant experience to date. Attach a cover letter outlining your motivations behind applying for this role. Please Note Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required. Squadron Energy does not accept unsolicited CVs from recruitment agencies. Any unsolicited CVs received will not be considered, and no fees will be paid for such submissions. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Electric Power Generation, Renewable Energy Power Generation, and Wind Electric Power Generation Referrals increase your chances of interviewing at Squadron Energy by 2x Sign in to set job alerts for “Senior Customer Service Manager” roles. 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