Job Description Role Overview This is a dynamic opportunity for an experienced Systems Administrator / Desktop Support professional to cover a vital three-month period while a key team member is on paternity leave. The role sits within a small, collaborative IT team that works closely with users across the business. You’ll be responsible for providing Level 2 to early Level 3 support, managing endpoint devices, troubleshooting user issues in person, and ensuring the smooth operation of business-critical systems. The work is varied and hands-on, ranging from laptop builds with Intune and Autopilot through to troubleshooting networking issues, supporting internal applications, and acting as the escalation point beyond a Level 1 service desk. You’ll regularly engage with stakeholders face-to-face, interpreting user needs and applying practical solutions in real time. Some light travel to satellite sites (approx. once a month) will be required. Success in this role comes from being proactive, approachable, and able to work with minimal direction. You’ll need to think on your feet, adapt quickly, and work across a range of systems with confidence. The environment is outcome-focused, ideal for someone who enjoys variety and autonomy. Responsibilities Provide internal IT support across Microsoft 365, Windows, Intune, and Azure AD environments Build and deploy devices using Intune and Autopilot Troubleshoot endpoint issues including SSO, group policies, and user access problems Support key internal applications Act as the main escalation point beyond the Level 1 service desk Deliver face-to-face walk-up support and resolve user issues in real time Assist with networking, Wi-Fi, and firewall issues where needed Candidate Profile You are a skilled IT support professional with a solid foundation in systems administration and desktop support, ideally operating at Level 2 to early Level 3. You bring a strong grasp of Microsoft 365, Intune, and Windows endpoint management, with the ability to confidently troubleshoot and resolve user issues with minimal supervision. You’re comfortable engaging directly with users, interpreting their needs even when not clearly stated, and applying thoughtful, efficient solutions. Your communication style is personable and clear, and you enjoy being seen as the dependable go-to person in the team. A background supporting Azure AD, group policies, and SSO is highly beneficial. Most importantly, you’re a natural problem solver with a curious mindset and a genuine interest in improving the user experience. You thrive in practical, fast-moving environments and are motivated by outcomes rather than process. If you enjoy autonomy, variety, and being hands-on in your work, you’ll be a strong fit for this team. Company, Culture & Benefits This business is a respected global organisation with over 1000 staff and operations across Asia Pacific and Europe. It is known for its lean, practical culture and a down-to-earth, get-it-done approach. The IT team operates with a high degree of trust, and team members are encouraged to work independently and take ownership of their outcomes. Gain broad exposure across systems and users in a fast-paced environment Work with autonomy in a supportive and collaborative culture Enjoy variety, ownership, and the opportunity to make a real difference Apply If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is DJ60565.
