Job Description 1 30/07/2025 11:23:16 AEST ICT Labour Hire RFQ LH-04172 - 1 Senior Business Analyst RFQ type DMP2 - ICT Labour Hire RFQ ID LH-04172 RFQ published date Monday, 28 July 2025 Deadline for asking questions Monday, 04 August 2025 • 11:59pm, Canberra time RFQ closing date Monday, 04 August 2025 • 11:59pm, Canberra time Buyer Australian Institute of Health and Welfare Buyer contact No contact details reported. Please direct questions through the 'Question and Answers' portion of the RFQ process. Estimated start date Monday, 25 August 2025 Initial contract duration 6 months Extension term Not applicable Maximum number of candidates per seller 2 Experience level Senior - EL1 equivalent Location of work ACT Working arrangements type Onsite Working arrangements Must be in the office at least 3 days per week 2 30/07/2025 11:23:16 AEST Maximum hours 37.5 hours per week Security clearance Not required Job details We are seeking a strategic, business-facing Senior Business Analyst to support the phased and iterative implementation of the workflow platform across the organisation. This role is pivotal in shaping and delivering functional requirements for both current and emerging use cases, with a strong focus on workflow and business process automation. You will work closely with business stakeholders and a specialist implementation partner to drive value delivery through structured collaboration and continuous improvement. Key duties and responsibilities Key Responsibilities: Lead engagement with business units to elicit, validate, and document functional requirements for current and future ServiceNow use cases. • Coordinate and facilitate discovery workshops, process mapping, and use case development in collaboration with internal SMEs. • Produce clear and structured artefacts including business process maps, user stories, functional specifications, and current/future state documentation. • Serve as the primary liaison between internal stakeholders and the vendor’s business analysts and solution architects. • Ensure accurate translation of business needs into technical requirements, workflows, and platform configurations led by the vendor. • Maintain and manage a prioritised backlog of use cases, contributing to a phased and value- driven ServiceNow implementation roadmap. • Participate in sprint planning, UAT preparation and execution, change impact assessments, and training coordination. • Support governance forums, including reporting, and prioritisation reviews• Ensure consistency, traceability, and quality of requirements across the delivery lifecycle.• Assist business units in understanding change impacts and support end-user readiness activities. • Technical skills 3 30/07/2025 11:23:16 AEST About the team About the project About the organisation Criteria The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters. Essential criteria 1. • 5 years of experience as a Business Analyst on large-scale ICT or transformation programs, ideally in government or highly regulated sectors. 2. • Demonstrated experience in iterative or agile delivery environments, with a strong focus on business process and workflow automation. 3. • Familiarity with ServiceNow or comparable platforms (e.g., Salesforce, PEGA, Dynamics). 4. • Strong facilitation and workshop leadership skills, with the ability to engage both business and technical stakeholders. 5. • Proven experience in stakeholder engagement, use case definition, and vendor coordination. 6. • Proficiency in documenting user stories, process flows, and functional requirements using tools like Visio or similar. • Excellent communication and interpersonal skills, with the ability to translate complex requirements into clear and actionable deliverables. Desirable criteria 1. • Exposure to ServiceNow modules related to business workflows (e.g., HR, PPM, Knowledge Management, or custom apps). 2. • Understanding of ServiceNow platform architecture, configuration lifecycle, and licensing considerations. 4 30/07/2025 11:23:16 AEST 3. • Experience supporting change enablement, benefits realisation, and post- implementation optimisation. 4. • Familiarity with Agile or SAFe delivery frameworks and associated tools (e.g., Jira, Confluence) • Relevant certifications such as CBAP, ServiceNow Fundamentals, or equivalent. Contract The buyer has chosen to use the Simple contract for this procurement. Questions and answers No responses to questions and answers have been provided. Responding to this opportunity For each candidate, you must include start date• hourly rate• service management fee• citizenship status• one page pitch to address all criteria specified (this is equal to 5000 characters in BuyICT)• resumés•
