Job Description The Student Services Officer Team Leader is responsible for the day-to-day delivery of student services, ensuring an excellent student experience across the lifecycle—from enrolment and orientation through to graduation. This front-facing role supports academic success and student satisfaction by coordinating support processes, maintaining accurate records, and collaborating closely with various teams to uphold compliance and service excellence. Key Responsibilities Lead, mentor, and support a team of SSOs to deliver exceptional student services. Coordinate onboarding, training, and ongoing development for student services staff. Enhance student experiences through smooth orientation, enrolment, and graduation processes. Oversee daily operations, ensuring compliance with academic and administrative standards. Maintain accurate student records and use feedback to drive continuous improvement. Key Performance Indicators (KPIs) Aim for student satisfaction scores of 85% or higher Respond to student enquiries within 1 working day Ensure accurate and timely student record management Support initiatives to reduce SSO workload Target 90% completion for re-enrolment and orientation
