Introduction Why Blueberry? At Blueberry, we’re all about building strong, supportive relationships, not just with our clients, but within our teams too. As a global trading brand, our customer experience is what sets us apart, and that begins with every single interaction. Our Customer Service Officers are the first point of contact for new and existing clients. Whether it’s answering a question, resolving an issue, or simply being there when it matters, you’ll help make sure every Blueberry experience is a positive one. Description We’re looking for a warm, detail-oriented Customer Service Officer to join our team in Sydney. You’ll handle live chats, calls, and emails with professionalism, clarity, and care. You’ll also work closely with our onboarding, client services, and operations teams to help improve processes and ensure smooth client journeys. If you’re the kind of person who genuinely enjoys helping others, has strong attention to detail, and can stay cool when things get busy, this role is for you. Note: At Blueberry, moving with purpose means showing up, connecting, and building momentum together. This role is based onsite in Sydney, Monday to Friday, where the real magic happens. How You’ll Make an Impact Respond to client enquiries via email, live chat, and phone with speed and professionalism Build positive relationships in every interaction, always putting the client first Log, resolve, and escalate customer complaints as needed Ensure all support tickets are handled within SLA timelines Spot opportunities to improve the customer journey and share insights with the team Maintain confidentiality and comply with all privacy and data protection standards Report on client trends, common questions, and potential service improvements Support your team and exceed your daily/weekly/monthly KPIs Skills And Experiences Who We’re Hoping to Find 1–2 years of experience in customer service (live chat & email support preferred) A passion for client care, financial services, and solving problems with empathy Completed or willing to complete RG146 Financial Services accreditation Strong written and verbal communication skills in English High attention to detail and excellent time management Ability to stay calm under pressure and prioritise effectively Sound judgment and a strong sense of integrity Bonus : Experience in financial services or trading platforms Bonus : Multilingual (Mandarin or Cantonese preferred but not required) Open to cross-training in onboarding duties in the future
