· Maintain a pleasant and friendly manner while communicating with proactive Customers. · Attend to queries from prospective customer via phone and email. . Minimum 2 years customer service experience. · Collect payment over the phone with customer and record received payment, and update customer profile. · Proficiency in Microsoft Office Suite and experience with CRM systems required · Introducing and transferring phone calls to staff as appropriate. · Recording messages and passing them on to relevant staff members · Ensure a prompt and professional follow-up with the customer post-sale. Confirm their satisfaction, address any concerns, and provide assistance with any outstanding needs or questions. . Follow up on Sales order .Follow up with service warranty
