Introduction Who we are looking for Our Customer Experience Project Officer works collaboratively across the organisation to develop and deliver our Customer Experience (CX) Strategy. You'll use customer feedback to identify improvements to our products and services, driving increased customer satisfaction and perceptions of value. This a contracted 12-month, part-time position for 44 hours per fortnight, located at the Warrnambool office. It comes with a generous salary of $88,863 to $96,615 p.a. pro rata plus superannuation. Description What you'll be doing On a day-to-day basis, you'll: Lead the development of customer understanding frameworks and processes throughout the business. Support the development of CX data and analytics approaches. Make recommendations for improvements within key customer journeys based on customer data and insights. Collaborate with internal stakeholder and third-party providers to build CX capability across the business. Skills And Experiences What you’ll bring We’re looking for someone with A strong background in CX or related disciplines such as customer engagement, marketing, user experience, data analysis and service design. Excellent communication skills, with the ability to engage different stakeholders around improvements to systems and processes. Demonstrated ability to develop and maintain effective relationships with internal and external stakeholders. A proactive and innovative mindset, with the ability to balance strategy with hands-on implementation. For further details, see the position description available here. We look forward to hearing from you. if you have any questions, feel free to call Grace Rapoport (Manager Customer Experience) on 0429 146 216. What we can offer Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do. You'll be offered a range of great benefits including: Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more. An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life. A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount. A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families. Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more. We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best. We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI community, and Aboriginal and Torres Strait Islander people. We are A certified Family Inclusive Workplace A Work 180 endorsed employer Members of the Diversity Council Australia Accredited members of the Health Workplaces Achievement Program Ready to find out about our employee benefits? Visit Our Careers page and discover more about us. How you can apply Applications close: 11:59pm Sunday 17 August 2024 Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume. As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description). Reasonable Adjustments We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at peopleandwellbeing@wannonwater.com.au. Your information will be kept completely confidential.
