Who we are The Finance and Investment Division a broad range of strategic advice and operational support to the department, its Ministers’ offices and industry stakeholders. We provide expert financial advice and support, through our budgeting, reporting, compliance, procurement, administration and payroll services. We manage the portfolio’s involvement in the Commonwealth Budget process, as well as ministerial and parliamentary business for the portfolio. By providing expert advice, systems and support we ensure the department is enabled to meet its objectives. The Funding and Revenue Branch is the 'policy' arm of Finance and Investment Division. The Funding and Revenue Branch is responsible for leading and delivering cost recovery services and advice, external budgets and costing support, portfolio agency engagement on financial matters, levies policy and administration, levies compliance functions and oversee the delivery of the finance improvement strategy. Our work requires public service professionals in administrative, policy and financial roles that come together under the leadership of our directors. We are the perfect place to come if you are a policy, operational or administrative officer who is looking to add some corporate experience to your resume. Our work is often high profile, and we get to engage directly with the department's external stakeholders including industry, representative groups, and our Ministers. The Levies Administration Section collects and disburses agricultural levies and charges on behalf of Australia's primary industries. The team works alongside the Levies Compliance section who deliver a national compliance program and provide assurance to our stakeholders that levy collection is complete. The team also partners with Rural Research and Development Corporations and other levy recipient bodies so that their industry levies can contribute to biosecurity preparedness, emergency plant pest and animal disease responses, marketing, research and development and residue testing. Critical functions within the levies administration team include a national levies helpdesk, processing, financial management, IT systems and webpage management, stakeholder engagement and implementing levies policy and legislation. The key duties of the position include: The Job The System Support Officer assists the team in triaging incoming requests and tasks relating to the day-to-day administration of business systems that support the agricultural levies and export charges. The duties will include but not limited to the following: contributing to the maintenance of the bespoke levies system, preparing system changes, supporting the delivery of projects, engaging with external and internal stakeholders and preparation of documents, sound judgement, attention to detail, clear and timely communication and a willingness to work as part of a team to achieve positive outcomes for the department and our stakeholders. Eligibility What we are looking for Knowledge and experience An understanding of the levies legislative framework and/or ability to learn quickly on-the-job. Strong understanding of, and commitment to, providing client-focused services. Experience in providing system support to customer relationship management systems or financial management systems. Experience in maintaining an issues register, supporting change management and performing system testing. Experience in supporting ICT contract management and liaising with external software developers. Experience in analysing information, identifying and escalating issues appropriately, and supporting the development of timely and accurate advice. Experience in working collaboratively within a customer-centric team and contributing positively to the team culture. Experience in using Microsoft Office suite of products.
