Everything we do at Krispy Kreme is about connecting people to moments of happiness. In fact, it is in the little moments here that big possibilities are discovered. A perfectly iced doughnut can brighten a customer’s entire day. A laugh over lunch can spark a lifelong friendship. Trying something new can change the course of a career. The Role Krispy Kreme values our Customers above everything else. We need people who can Connect our Customers with Moments of Happiness by ensuring they get great products and service every time. The Operation Site Assistant Manager will support the Site Operation Manager and inspire the team and consistently meet and exceed their performance standards. provide the best quality doughnuts possible. The Operation Site Assistant Manager will coach and mentor their team to create a fun and authentic workplace focused on delivering delicious doughnuts while ensuring the Site continues to operate to its best when they are absent. We love having a friendly, fun and professional working environment. Working for Krispy Kreme means being part of something special. It means being a key part of our success. Every day at Krispy Kreme presents different challenges and while you will need to be flexible and adaptable to meet them all, there are some tasks that will form the backbone of your work as a Site Operations Assistant Manager: Support in overseeing day-to-day operations, prioritizing both quality of product, service and safety. Ensure consistent delivery of exceptional customer service across retail and production, addressing any customer concerns or feedback directly. Support with overseeing compliance with food safety, government laws, and local regulations, ensuring all audits, certifications, and health/safety standards are up to date. Develop plans to ensure sufficient flexibility in rosters and labour hours to accommodate demand surges. Embed succession planning into regular management meetings, cultivating future leaders and building competence through mentoring and skill-sharing. Create the weekly roster in line with budget, based on the all-channel forecast. Ensuring that daily production and retail demands are met in the most efficient and optimal manner while complying with all relevant legislation and regulations. Support the creation of a great workplace by utilizing Krispy Kreme resources to establish a seamless operation for recruitment, onboarding, and continuous growth for every Krispy Kremer. All Communication is received from support office, customers, and business partners is promptly actioned and effectively communicated with all members of your team. Collaborate with managers to update the daily production plan and/or doughnut orders when complexities arise. Carry out investigations for incidents occurring within or on your site in absence of Site Operations Manager Champion people planning, recruitment and performance management discussions. As far as reasonability practicable, protect yourself and others from safety risk and/or hazards. Escalate safety risks and/or hazards using the Krispy Kreme systems and processes. Lead, participate and/or contribute to regular communications such as the DDS (Daily Directional Setting), Team/Group discussions, Feedback sessions, general corrective guidance, accountability adherence and one-on-one briefings as appropriate; making sure these are recorded when required. Complete, analyse and provide feedback on all Krispy Kreme Operational standards. Assume critical functions of Assistant Managers in their absence. Engage and communicate when required with internal stakeholders and external professionals such as contractors, HACCP or Food Authority auditors, Suppliers. Lead by example, embodying the Krispy Kreme vision and leadership values in all actions. Consistently communicate, reference, and align team direction to our shared vision and values, fostering a unified and purpose-driven culture. What you can bring to the team We firmly believe in hiring for cultural contribution and training for skills, however there are some things we need from you: Fundamental business acumen to analyse reports and devise plans to enhance performance. A practical understanding of budgeting, forecasting, labour and materials management Experience in conflict management to resolve disputes within teams and between departments, ensuring a collaborative work environment. Proven knowledge working within a HACCP framework with ability to implement new standards as required. A passion for skills development, pinpointing individual strengths, and harnessing success through others. Exceptional communication and time management skills, with the ability to inspire, motivate, and lead teams effectively. A commitment to working with a culturally diverse workforce. Integrity and a commitment to ethical operations. Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand. Experience in driving a culture of continuous improvement, identifying inefficiencies and implementing process improvements across production and retail operations. Preferred although not required - completed GM/LEAN-6-Sigma 5s training. Desired – First Aid Training & Forklift license Qualifications Food safety Certificate or appropriate industry/professional experience Certificate in Leadership and Management or appropriate industry/professional experience Minimum 2 years experience in Food handling or Manufacturing or; Minimum 2 years experience as a Manager in Retail or Sales or; Minimum 2 years experience as a Manager or relevant industry Every day at Krispy Kreme is filled with little moments that have big possibilities!
