Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Position Title: Concierge Classification: SCHADS Award – Crisis Level 1 Employment: 12-Month Max Term, Full-Time Work Hours: Monday – Friday, 9:00am – 5:00pm Why this role matters: The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the role: The Concierge is the first point of contact for visitors and community members, ensuring a warm, welcoming, and professional experience at the reception area. This role includes managing incoming calls, assisting with initial enquiries, providing brief interventions, and directing individuals to appropriate services or staff. In addition to frontline support, the position provides general administrative assistance and engages with internal and external stakeholders to ensure smooth day-to-day operations. How You Will Make an Impact: In this role, you will: Greet and assist all visitors, ensuring they feel welcomed and supported upon arrival. Provide immediate support and brief intervention to community members, including basic assessment, information sharing, and referrals to relevant services. Manage incoming calls and monitor the general email inbox, ensuring timely and appropriate responses. Oversee the entry and exit of people into the building, ensuring site procedures are followed. Liaise with emergency services, staff, and external stakeholders as required. Collaborate with senior staff to identify and take preventative actions in potentially high-risk situations. Contribute to assessments by sharing relevant information related to clients' needs, risks, and circumstances. What You Will Bring: Certificate IV in Community Services (or related field), or demonstrated equivalent skills, knowledge, and experience. Strong communication and interpersonal skills, with a customer-focused approach. Ability to remain calm and responsive in high-pressure or sensitive situations. Competence in basic administration, including handling emails and phone enquiries. A current QLD Working with Children Check (Blue Card). What we offer: The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. About us : The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. How to apply: Join a compassionate, mission-driven team making a real difference in the lives of those experiencing homelessness. Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
