Job description A Client Services Officer position is available at reproductive & sexual health NGO clinic in Newington, with additional support to our Metropolitan clinics. State of the art facilities with comprehensive clinical support and opportunities to build your customer service and administration skills in reception, call handling, general administration, appointment scheduling and billing. Part time shift available at Newington NSW 16 hours per week (2 days per week, must be available Wednesday and Friday) Flexibility to work at all metro clinics if required is highly desirable Professional support and development provided Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW. As an independent not-for-profit organisation, we offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals. Develop and expand your administration and customer service skills in a specialised clinical setting focusing on reproductive and sexual health across our call centre and clinics. Your benefits Specialised clinical setting with a variety of administration duties Learning & development support Modern clinical facilities Multidisciplinary team Comprehensive client services team support structures Fully accredited against the National Safety & Quality Healthcare Standards Values All staff must fully support the FPA values FPA is a pro-choice organisation Please refer to our website for our Visions and Values Position Overview Our Client Services Officers play an important role in supporting the operation of Family Planning Australia (FPA) clinics, day surgery and appointment call centre. This is a multi-faceted role which is responsible for providing clerical, administrative and reception support to the clinics and in the clinic appointment call centre. The position is part of a multidisciplinary team. Base Full Time Salary: $55,917 Essential criteria Relevant certificate level qualifications in business administration or similar Minimum 2 years previous experience in an administration, reception or call centre role High level computer skills including word processing, spreadsheets and data entry High level interpersonal and communication skills Proven ability to handle high volume of telephone calls Demonstrated ability to work effectively as part of a multidisciplinary team Exceptional customer service skills Must have Australian working rights Desirable criteria Previous experience in a healthcare environment, including use of electronic medical record systems and client billing Previous experience in basic financial systems Experience working with priority populations including Aboriginal and Torres Strait Islander people, young people, people with disability, LGBTQIA people/or culturally and linguistically diverse people Other requirements A Criminal Record Check and Working with Children Check are required prior to commencement Immunisation/vaccination requirements apply Interested? Contact Rebecca Cannell on 02 8752 4356 or rebeccac@fpnsw.org.au using the subject line: Client Services Officer enquiry via EthicalJobs for a confidential discussion Click "Apply Now" to submit an application. Download the attachment for the full position description.
