Job Responsibilities Execute customer feedback and survey activities as planned by customer segment, channel, and region. Ensure all feedback and survey tasks are completed on time and meet the assigned KPIs. Conduct customer feedback collection through online communication and face-to-face/field visits. Work closely with the Customer Experience Insight Supervisor and relevant teams to improve customer experience. Prepare clear and accurate reports on customer feedback with useful insights. Support initiatives to improve customer satisfaction based on survey findings. Perform other duties assigned by the line manager. Job Requirements Bachelor’s degree in IT, Economics, Marketing, or related field; data management knowledge is a plus. At least 3 years of experience in customer insight, survey/feedback analysis, or CX-related roles. Good understanding of banking or e-commerce industry and company culture. Strong communication, time management, and ability to work under pressure. Skilled in data analysis and reporting; proficient in Excel, PowerPoint, SQL, Tableau, or Power BI. Apply
