Job Description Swissôtel Sydney is looking to welcome Guest Service Agent to join our growing Front Office team. As Guest Service Agent, your mission is to ensure our guests enjoy their stay with us through providing warm, responsive and luxury service. The Role Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out Assisting guests with requests and creating memorable experiences Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner
