Cambridge Region Base Super, Vehicle, Phone & Laptop At National Tiles , we’re passionate about transforming homes with high-quality flooring solutions—and we’re building a new team to take that experience even further. We’re looking for a Measure & Quote Specialist to be the trusted face of our services, meeting customers where they are - whether in the showroom, in their homes, or on-site. You’ll assess each project, offer expert advice, and provide tailored solutions that meet their individual needs. This role is ideal for someone with a background in flooring or construction who thrives in a dynamic, evolving environment and enjoys working closely with both customers and the in-store team to deliver outstanding results. Key Responsibilities include, but are not limited to: Provide tailored, customer-focused advice, guiding each customer through product options and installation services Offer expert recommendations on product suitability, installation methods, and potential upgrades Conduct in-home and on-site measurements for flooring and installable product solutions Deliver accurate, professional quotations with clear pricing breakdowns Collaborate closely with store teams to ensure a seamless customer experience Maintain detailed records and support job handovers to Installation Support and Customer Care teams Ensure customer satisfaction by addressing follow-up enquiries from customers, the store, or installation support promptly and professionally Assist in post-installation follow-up, including quality control visits and issue resolution Stay up to date with product trends and installation best practices Provide informal training and product knowledge support to in-store teams Support showroom sales and assist the customer service team as needed Travel to other stores and interstate as required About You The ideal candidate will have experience in the flooring or construction industry, with a strong understanding of installation, sales, or quoting—whether in a retail showroom or as part of on-the-road measure and quoting. You’ll combine technical expertise with a customer-centric approach, consistently delivering excellent results. You’ll also bring: Confidence in measuring and interpreting floor plans and site drawings A proactive, positive attitude and the ability to build rapport with customers Exceptional attention to detail, with strong analytical skills for precise measurements and calculations Strong problem-solving skills, with the ability to think on your feet and offer practical solutions A collaborative mindset and the ability to work effectively as part of a team Proficiency with measurement tools and quoting software Tech-savvy, with experience using productivity tools Why Join Us? Opportunities for career progression – we promote from within! Employee benefits app - discounts at your favourite retailers Training, development and leadership courses Access to health & well-being programs including EAP Birthday off every year Generous staff and family discounts
