Our client is seeking an experienced Customer Insights Lead/Manager to join their amazing team in Brisbane . This role is responsible for leading/managing the use of data analytics and insights across the organization to improve the performance of specific activities and influence data driven decisions for program management. This role requires a confident and articulate resource who is a natural storyteller with data, is confident in their ability to produce documentation and deliver presentations to senior stakeholders, in a manner that is easy to understand that would drive business decisions. Location: Brisbane CBD Employment Type: Permanent, full time role Work Arrangement: Minimum 3 days in-office, with Wednesdays as a full-team office day This position is open to candidates at either the Lead or Manager level. Please note, it is a hands-on role where you will have a small team reporting to you and you will be reporting into a Director-level stakeholder. ( Note: This is not a people management position.) Remuneration will be aligned with the level of experience and responsibilities. Responsibilities: Transform and translate operational data into actionable insights Develop targeted marketing strategies using segmentation, predictive modelling, and supporter data to boost engagement, retention, and lifetime value. Partner with program leads, marketing, and senior stakeholders to analyze performance and identify opportunities for improvement. Support data governance initiatives and provide clear performance reporting to guide organizational strategy. Act as the bridge between business teams and technical reporting teams to ensure data models meet evolving needs. Train and support staff across the organization to confidently use reporting tools and interpret performance metrics. Skill Required: Degree in an appropriate field or an equivalent combination of relevant experience and / or education and training. Minimum 5 years’ experience in an analytics and customer insights role Understanding of complex data driven marketing practices across multiple channels. Experience in PowerBI, Azure Cloud, SQL queries and Databricks - essential Knowledge of database structure, reporting and analysis software and the collection and extraction of data. Experience with Customer Data Platforms ( Rudderstack ) , marketing automation tools (Braze), is a plus Excellent reporting, presentation, and communication skills is essential to present to senior stakeholders and executives Benefits: ✅ Salary sacrificing up to $15,900 ✅ Access to exclusive staff benefits If this is you and you are seeking a role where you can make a difference to the community by being part of an established organisation, please APPLY NOW with your updated resume and cover letter demonstrating your key skills and experience to Nidhi at nidhi@kingsresources.com.au Applicants must be based in Brisbane and have valid work rights.
