Introduction A bit about us At Judo, we're more than just a business bank – we're pioneers in redefining business banking for the modern era. Rooted in timeless values such as integrity, trusted relationships, and a challenger spirit, we're dedicated to revolutionising business banking for Small to Medium Enterprises (SMEs) across Australia. Our journey began in 2016 with a bold vision and a PowerPoint slide, driven by a desire to challenge the status quo in an industry dominated by the major players. In just a few short years, we've grown exponentially, establishing ourselves as one of the fastest-growing new banks globally, with 27 offices spanning the nation. At the heart of our ethos lies a commitment to supporting Australian SMEs, placing our people and customers front and centre in everything we do. Our agility and adaptability enable us to say 'yes' when other banks say 'no', making it easier for our customers to secure the funding they need, precisely when they need it. We take immense pride in our personal approach to banking, fostering diverse relationships and cultivating a collaborative culture within our team. Our culture – come and join a multi-award-winning place to work We firmly believe that culture eats strategy for breakfast, lunch, and dinner and the most important investment we can make is in our people. Our Values of trust, teamwork, accountability and performance underpin the foundation of our culture. We're not your average bank. Judo was built from the ground up, with one purpose: to be the most trusted SME business bank in Australia. We made sure to cultivate a space where bureaucracy is left at the door - where our customers come first with relationships at the core of what we do. We aspire to think differently, inviting new ideas, and creating a space where everyone feels like they belong because we know that it's our unique differences that make us collectively stronger. We are thrilled to be externally recognised for our unique culture too! We were awarded the 1 ranking in LinkedIn’s Top Companies in Australia list as well as named in the AFR’s BOSS Best Places To Work list for 2 years in a row. We’re also super proud to be included in the 2024 HRD Australia 5-Star Employers of Choice list. Our people and our culture are truly our secret sauce. Description Now, about this role… If you love: Supporting business users and helping them make the most out of Salesforce and nCino. Troubleshooting issues and solving problems in a fast-paced, platform-driven environment. Gaining a deep understanding of banking processes and how they map to Salesforce. Learning and growing your Salesforce skills while working with experienced platform specialists. Working across support and minor enhancements to improve the experience for our bankers and teams. Taking ownership of incidents and working with stakeholders to resolve and communicate clearly. Being independent, proactive, and resourceful — and able to give advice grounded in both system knowledge and business context. Then this just might be…your dream job: Provide day-to-day support for Judo's Salesforce and nCino platform, triaging incidents and resolving platform-related issues. Be the first point of contact for Salesforce and nCino user support across the business. Grow your platform knowledge through hands-on exposure to configurations, upgrades, and real business challenges. Contribute to platform maintenance tasks such as user management, minor enhancements, testing support, data integrity and validation. Support and help manage the rollout of platform updates and releases. Partner with other team members to deepen your Salesforce expertise, with potential to move into a more technical or functional role over time. Become a trusted go-to person who understands both the technology and the business needs. Skills And Experiences A little bit about you: You’re someone who’s passionate about solving problems, supporting others and learning how systems work under the hood. You may not have all the answers today - but you’re eager to find them. You enjoy making things work better and you take pride in being the person others turn to when something needs fixing or explaining. The skills you’ve picked up along the way: Salesforce Platform Knowledge: Solid understanding of core Salesforce concepts like data models, reports, user access and automations. Support Experience: You’ve supported users before - triaging incidents, investigating issues and resolving or escalating as needed. Configuration Familiarity: Comfortable using point-and-click tools like Flow, Validation Rules and Page Layouts to solve user needs. Business Process Curiosity: You’re curious about how things work - especially how banking or operational processes tie into the system. Independence: You’re self-driven, take initiative and are comfortable prioritising and managing your workload. Communication: Able to translate technical issues into clear, business-friendly language and vice versa. Bonus if you also bring: Exposure to platforms like nCino, Copado, Infrarisk, Thought Machine, Dotdigital, Confluence. Experience working with ticketing tools like Jira or ServiceNow. Interest in developing technical skills over time (e.g. Apex, SOQL, GitHub). Salesforce Certifications such as Administrator or App Builder - or working towards them. Your life pre-Judo 2 years of experience working with Salesforce in a support, system administration, or platform operations capacity. Hands-on experience supporting users, managing permissions, maintaining data quality and troubleshooting platform issues. Exposure to tools or platforms integrated with Salesforce (e.g. nCino, DocuSign, Copado, Jira, etc.). Salesforce Administrator Certification (or actively working towards it); App Builder is a bonus. Experience collaborating with business stakeholders to resolve issues or gather requirements. Comfortable working in an Agile team and using tools like Jira or Confluence. A background in IT, Business Information Systems, or similar - or equivalent practical experience. At Judo, our culture sets us apart: Our Values: Accountability: Make decisions and own them. Do what you say. Performance: Strive to improve each day, surpassing yesterday's achievements. Teamwork: We're not just a team; we're a champion team. Trust: The cornerstone of our purpose and relationships. We're seeking individuals who embody resilience, positivity, curiosity, hunger for success, adaptability, passion, courage, decisiveness, and a hands-on approach. What our team members say about us: Our people are empowered to make decisions, take ownership, and contribute to a collaborative environment. Bureaucracy is non-existent as we focus on collective success. At Judo, diversity isn't just valued; it's celebrated. We're committed to creating an inclusive environment where everyone thrives, making us collectively stronger. Our team works tirelessly towards our purpose while enjoying the journey of revolutionizing Australian SME business banking. Perks of joining us: Additional 2 weeks of leave annually (that’s 6-weeks per year!) Big life event leave Home office setup allowance Access to CU Health Flexible work options, embracing a true hybrid model. If this resonates with you, reach out - we'd love to hear from you. To learn more about how Judo manages your personal information during the recruitment process, please refer to our Privacy Statement. By providing your information, you consent to its collection, use, disclosure, and management as outlined therein. Please no agencies! We maintain a preferred panel, and kindly request no unsolicited contact. We do not hold any responsibility for dispute over candidate ownership if you have not been engaged directly.
