We power insights for better, safer workplaces…together. Are you ready to be Kin-a-t-i-can? Join a global leader in Reg-Tech as an Account Coordinator. If you've spent time resolving customer inquiries, onboarding new users, or ensuring client satisfaction through written communication, we want to hear from you. This role offers the perfect opportunity to expand your customer success expertise while working with a dynamic team that values clear communication, problem-solving, and genuine care for our customers' success. If you're passionate about delivering exceptional customer experiences and thrive in a tech-driven environment, we want to hear from you! OUR TEAM’S STRENGTH COMES FROM EVERYONE’S INDIVIDUALITY About you: Experience supporting or liaising with customers. Strong communication skills – written and verbal. Confidence using technology and CRM systems. Natural curiosity and a passion for problem-solving. Ability to multitask and work both independently and in a team. A growth mindset and commitment to positive customer outcomes. Preferred availability for 38 hours per week DELIVERING THE GOOD, STRIVING FOR THE GREAT Position responsibilities include but are not limited to: Provide frontline support to new and existing Kinatico customers via phone and email. Assist with customer onboarding and product configuration. Proactively manage customer accounts to ensure a positive experience. Collaborate with Sales and Professional Services to deliver customer success. Identify opportunities to help customers get more value from our platforms. ARE YOU READY TO BE A KINATICAN? Where our passion, talent, delivery and impact collide our purpose lies. Powering insights for better, safer workplaces, helping organisations to know their people – we are a global leader in Reg-Tech. Our technology helps organisations to know their people. Flexible and supportive work environment A culture of development and recognition, we want our people to thrive! Work for an ASX listed company and a leader in Reg-Tech Join the company at an incredibly exciting time and enter a world of energy, enthusiasm and innovation TELL US ABOUT YOURSELF Apply with your resume (with cover letter appreciated). Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised individuals tend to only apply when they check every box. If you think you have what it takes (a growth mindset) but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit
