Position: Service Delivery Manager Location: Perth, CBD Salary: $100,000 - $130,000 Super (Depending on Experience) Job Type: Permanent Position Overview: OUI Recruitment is partnering with a successful systems integrator renowned for delivering innovative enterprise-scale solutions to major organisations across Australia. Our client is seeking an experienced Service Delivery Manager to lead project delivery, manage key client relationships, and drive exceptional outcomes for their enterprise client base. This is an outstanding opportunity to work with cutting-edge technology solutions whilst managing high-profile accounts in a dynamic, growth-focused environment. Perks: Work with enterprise-scale clients and complex technology projects Lead high-impact initiatives with significant business outcomes Professional development opportunities including project management certifications Collaborative leadership environment with experienced delivery teams Exposure to latest enterprise technologies and innovative solutions Career advancement opportunities within a successful, growing organisation Modern office facilities with flexible working arrangements Comprehensive benefits package including professional development budget Roles and Responsibilities: Lead end-to-end delivery of complex enterprise integration projects from initiation to closure Manage key client relationships, serving as primary point of contact for enterprise accounts Develop and maintain detailed project plans, timelines, and resource allocation strategies Coordinate cross-functional teams including technical specialists, engineers, and third-party vendors Ensure projects are delivered on time, within budget, and to agreed quality standards Conduct regular client reviews and stakeholder meetings to ensure alignment with business objectives Monitor project performance metrics and implement continuous improvement initiatives Manage risk assessment and mitigation strategies across multiple concurrent projects Prepare and present executive-level reports on project status, outcomes, and strategic recommendations Drive account growth through identification of additional opportunities within existing client base Mentor project coordinators and junior delivery staff to build team capability Establish and maintain strong vendor relationships to optimise project outcomes Role Requirements: Minimum 4 years experience in service delivery management or senior project management roles Proven track record managing enterprise-scale technology projects and client relationships Strong background in systems integration, enterprise solutions, or technology consulting Excellent communication skills with ability to engage confidently with C-level executives Experience managing multiple concurrent projects with competing priorities and deadlines Strong commercial acumen with understanding of project profitability and account management Ability to lead and motivate cross-functional teams in complex delivery environments Experience working with enterprise clients across various industry sectors Technical Requirements: Strong understanding of enterprise integration technologies and methodologies Experience with project management tools such as Microsoft Project, Jira, or equivalent Knowledge of ITIL service management frameworks and best practices Familiarity with enterprise software solutions, cloud platforms, networking and infrastructure technologies Understanding of change management processes and stakeholder engagement strategies Knowledge of risk management frameworks and quality assurance processes Experience in systems integration, consulting, or technology services industry ITIL Foundation or Service Management certifications We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: info@ouirecruitment.com Number: (08) 6219 8033
