We are currently recruiting for a Sales Support & Account Manager to work with our client, Source SBG, a successful QLD-based company with existing brands and products in the stationery, lab & clinical wear, apparel, and textile sector looking to continue to grow! THE COMPANY: Source SBG is a successful Australian owned, QLD based, family business with three existing brands (Source SBG, The Lab Coat Company and Spencil) with products in the lab & clinical wear, apparel, stationery and textile sectors with a focus on children’s and university markets. Source SBG sells products through their online stores, wholesale and distributor arrangements, and regular pop-up stores, with their head office situated in Pine Mountain, a peaceful leafy suburb in Ipswich QLD. Become part of the team as they continue to grow and build their brands! THE OPPORTUNITY: The Sales Support & Account Manager role reports directly to the General Manager and is responsible for supporting the sales and business development activities of the business, as well as managing key account/s as directed by management. Working within a small team environment, you will be active in customer service, relationship building, managing key accounts, supporting sales activities, and supporting the National Sales Manager. Priorities in this role include: Responsibility for delivering excellent customer service, supporting sales and business development activities, and assisting with or managing key account/s, as directed. Day to day sales support and customer service operations such as answering phone calls and emails, responding to customer queries, creating quotes, processing orders, creating and issuing invoices, processing payments and returns. Managing existing customer relationships as well as developing new customer relationships. Delivering high standard, friendly and professional customer service in all facets of the role – whether it be dealing with existing customers, inbound or outbound sales calls, customer queries, dealing with suppliers, or internal colleagues. Being a competent and collaborative team member; quickly becoming part of the team, including getting up to speed on the products and brand, contributing to a positive team culture, collaborating and coordinating with co-workers, and delegation of tasks as appropriate. ALL ABOUT YOU: A desire and passion to learn about the business’s product lines and be an integral part of the team in delivering exceptional customer service and realising their vision for growth. Deliver customer delight through your high-level customer service, sales and/or account management experience. Proven experience in customer service, sales support, account management and relationship management in a B2B context. Experience working in a wholesale sales environment with products such as stationery, children’s products, apparel, uniforms, textiles, or similar would be beneficial, but not essential. Ability to build sales opportunities through excellent customer service, upselling and cross-selling. Ability to take initiative, identify new opportunities, generate leads and build the customer base in line with senior management’s sales strategies and plans. Proven ability to problem-solve, focus on success and exceed customer expectations. Superior communication and interpersonal skills and the ability to build rapport quickly with existing customers, prospective customers and suppliers. Systems and IT savvy; working knowledge of the following systems would be advantageous (although not essential): Cin7, Jira, Gorgias. Experienced in the use of Microsoft Office Suite, particularly Excel. ADDITIONAL INFORMATION: Full-time permanent opportunity. This role is an office-based position based at the Head Office in Pine Mountain, Ipswich QLD. Salary is negotiable and will reflect the skills, experience and knowledge of the successful candidate. Culture fit will be an important determinant for the organisation in recruiting for this role. Must have full work rights in Australia to be considered for this role. TO APPLY: For immediate consideration, please apply directly via the APPLY button on this page. We will be reviewing applications and interviewing as suitable candidates come through, so please apply sooner rather than later! FURTHER INFORMATION: For any further details or to request a copy of the job description, please contact Sally at sally@sfpeople.com.au. SF People is the recruitment provider managing the recruitment activity for this role on behalf of Source SBG. Please direct all recruitment inquiries to SF People at hello@sfpeople.com.au . ABOUT SF PEOPLE SF People works closely with small business and SME clients in various industries assisting with recruitment, staffing and workforce development needs. We work hand in hand with our clients locally and nationally on recruitment activities. Specialising in recruiting for YOU! w: www.sfpeople.com.au e: hello@sfpeople.com.au SCR-sally-falkinder
