We are looking for a customer service professional to join a local government contact centre located SoR. This is an excellent opportunity to get your career started in local government for the right fit. You will have excellent customer service skills and the ability to work in a team and independently. This is a 6-week casual full-time role with an immediate start, and the potential for extension, given the right candidate with a great attitude and work ethic. Key Responsibilities: Use local government CRM to manage workloads Handle calls and correspondence within the team Handle inbound calls from the local community regarding council rates Ensure professional customer service and friendly attitude when engaging with the team and the community Ensure understanding of rates, changes and legislation. The Successful Candidate: Good understanding of council rates. Excellent customer service skills. Great problem-solving skills Experience with contact/call centre's Current National Police Clearance or the ability to obtain one. Intermediate Microsoft 365(Word/Outlook/Excel) and Genesys Cloud skills Ability to work within a team and independently How to Apply If you’re a passionate about delivering great customer service, we want to hear from you! Please submit your resume and a cover letter outlining your suitability for the role or for more information, contact Hannah at Crisdale Recruitment Group on (08) 6478 7788 This client is proud to be an equal opportunity employer and encourage Aboriginal and Torres
