Suicide Prevention Peer Worker – Lived Experience | Warmline (Part-Time, 34.2 hours/week) New exciting role in the Suicide Prevention Team! Use your lived experience to provide meaningful connection and support Make a real impact in a purpose-driven, peer-led suicide prevention service About Suicide Prevention Warmline The Warmline is a free, peer-led phone support service for people experiencing distress, suicidal thoughts, suicide attempts or bereavement. It offers emotional support and genuine connection from someone who gets it, someone who’s been there. Warmline provides a safe space where people can speak with a trained peer worker who uses their own lived experience to offer empathy, hope and understanding. Whether a person is in distress, grieving or navigating life with suicidality, Warmline meets them where they are. Support is available seven days a week, including evenings and weekends, with the option of one-off or ongoing scheduled calls. About the Role You will provide compassionate, phone-based support to people seeking connection and understanding. Your own recovery journey and lived experience will be at the heart of the work by offering participants a space where they feel validated, safe, heard and respected. What is Lived Experience? It is not about professional or clinical expertise, but rather the personal journey of seeking support, offering support, healing and resilience. Your voice and perspective are vital in shaping compassionate, effective, and inclusive approaches to suicide prevention. Key responsibilities: Responding to initial call and conducting scheduled support calls Holding non-judgmental, peer-based conversations that support to validate and empower participants Supporting participants to develop personalised coping strategies and safety plans Exploring distress, identifying strengths, and promoting wellbeing through shared experience Working closely with the Suicide Prevention Team Leader to ensure participants are matched and supported appropriately Shift Details This is a part-time position (34.2 hours/week) , with the following hours: Monday & Tuesday: 1pm – 8pm Wednesday: 10am - 6pm Thursday: 12:30 - 8pm Friday: 10am - 16:38 This is an office-based role and can be in Gympie, Emerald or Rockhampton. About you You will be expected to draw on this insight to support individuals in the community who may be in distress, helping to foster connection, hope and safety. Lived experience offers unique insight, empathy, and authenticity that enrich suicide prevention efforts. Requirements: Lived experience of suicidality or suicide bereavement and a personal recovery journey The right to work in Australia Current Driver’s Licence and ability to travel if required NDIS Worker Orientation Module Certificate – Free online course National Police Records Check NDIS Worker Screening Check Working with Children Check (Blue Card in QLD) Desirable - Certificate IV in Mental Health, Mental Health Peer Work, or equivalent experience in community or mental health services What We Offer You A purpose-driven, inclusive, and supportive workplace Access to salary packaging (up to $15,899 per year) to boost your take-home pay Meal and entertainment allowance (up to $2,650 per year) 17.5% leave loading on annual leave Paid parental leave after 12 months Access to our Employee Assistance Program for you and your family Regular supervision A workplace that values diversity, lived experience, and peer connection How to Apply We strongly encourage applications from individuals with lived experience of suicidality. This includes those who have personally navigated suicidal thoughts, survived a suicide attempt, experienced the loss of someone to suicide, or have provided extended support to others facing suicidality. Please submit your resume AND cover letter outlining your lived experience and why you're passionate about supporting others through their recovery journey. For a confidential discussion about the role, please contact Nicola Griggs at ngriggs@wellways.org To view the full Position Description click APPLY Successful candidates may be contacted prior to closing date Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment. Job Description Summary New exciting role in the Suicide Prevention Team! Part-Time, 34.2 hours/week role. Culture We’re passionate about our work , which is enjoyable, challenging and rewarding . All of our teams work to ensure everyone can imagine and achieve their hopes and potential. W e know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ and First Nations communities. How to Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites. Please select "Apply" below to complete your application. Applications Close 12/08/2025
