We are seeking for an Account Manager to support Eightcap’s growth by supporting both business development and relationship management, contributing to the growth and retention within the region. The ideal candidate will have experience in a brokerage or fintech setting, with an ability to deliver results in a fast-paced, high-performance environment. Through strategic client acquisition and relationship management, the role plays a key part in company’s growth and long-term success. Key Responsibilities: Understand the derivatives financial market, Eightcap’s offerings and competitor’s offerings to sell FX services to prospective clients Apply knowledge in Forex trading to analyse the processing methods and foreign exchange trade lifecycle of clients Analyse the position of foreign exchange trading in the investment process of clients and prospects to determine suitability for Eightcap services Maintain thorough and up-to-date knowledge of foreign exchange products and services by initiating frequent contact with other financial or competitor institutions, partners, and stay informed about industry laws and regulations. Manage the complete sales cycle process from initiation through compliance to the onboarded trading client. Establish rapport and trust with clients by effectively presenting technical derivative trading solutions to clients Actively seek out new sources of leads and client referrals. Provide ongoing assistance and support to clients (in a timely and professional manner), including technical support and operational support in relation to trading account and trading platform matters. Communicate with existing and prospective clients on Eightcap’s product offerings and services and resolving any issues to ensure client satisfaction is achieved and maintained. Monitor and achieve agreed KPIs. Assist with and coordinate with other teams to create and implement new forex sales procedures and processes. Work closely with compliance to ensure best practices and industry and company standards for AML/KYC are met Requirements Bachelor's degree in finance, business, economics, or a related field; or at least 1 year of experience in a financial services or sales role. Passion for financial markets with a foundational understanding of CFDs and margin trading. Strong communication skills in English, both written and verbal. Proven ability to work in a high-pressure, target-driven environment. Strong attention to detail and organisational skills. Team-oriented with the ability to work effectively across multicultural teams. Proficiency in MS Office and CRM software; confident in handling data and client records Strong sales acumen - be a problem solver and go-getter “hunter” to deliver new business by increasing sales in trading technology. Understanding of compliance and onboarding processes Able to build and maintain long-term client relationships Benefits Ongoing investment in your career development, including technical and professional training Wellness and lifestyle perks, such as monthly corporate massages Perkbox Reward & recognition Snacks and drinks available Drinks every Friday at 4pm Parental leave entitlements Staff referral bonus programme Annual flu vaccinations Purchased leave Novated leasing options for vehicle financing and management Great CBD location with easy access to public transport Multicultural environment Collaborative and supportive team culture Being part of an exciting new project for the company Regular social activities
