About the Company: Signorino is Australia's premier supplier of high-quality natural stone, terrazzo, and porcelain surfaces. We pride ourselves on offering the most luxurious tiles and stone in the market, earning a reputation for excellence. We are an Australian-owned and operated company with a proud history and a strong, friendly and hardworking culture. We value excellence and teamwork, and we seek individuals who share our commitment to these values. If you possess the necessary skills and experience, we are eager to hear from you! About the Role As a Customer Service Officer, you’ll be a key part of the team, managing customer enquiries, supporting sales, and ensuring smooth day-to-day operations. You’ll bring energy, attention to detail, and a solutions-focused attitude to every interaction. Roster: Monday to Friday. Key Responsibilities Assist customers with enquiries, quotes, sales, and product selection Provide technical product support and stay up to date with industry trends Prepare quotes accurately and on time Process orders, payments, refunds and organise collections Maintain customer records and assist with reporting and admin tasks Communicate with clients via phone and email professionally and clearly Collaborate with the sales team to deliver a seamless customer experience Maintain current knowledge of showroom stock and competitor offerings What You’ll Bring Proven experience in customer service, reception, retail, or hospitality Someone who genuinely enjoys working with people and creating positive experiences Detail-oriented and able to multitask while maintaining high standards Excellent verbal and written communication skills with professional presentation A proactive team player who brings a positive, can-do attitude Proficient in Microsoft Office (Outlook, Word, Excel) and confident with technology Strong understanding of admin processes and sales operations Why Work With Us Friendly, inclusive team culture Hands-on product training and continuous learning Career growth opportunities within a growing business Ready to Apply? If you’re looking for a role where you can grow, learn, and contribute to a dynamic team, we want to hear from you.
