About us The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other. About the position Located in Port Stephens, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa. We are looking for an enthusiastic and customer oriented Guest Relations Attendant to provide our guests with an exceptional experience on a fulltime basis. Key accountabilities include: Provide and project friendly, courteous and professional service at all times Welcome and serve sparking wine on arrival Maintaining guest accounts and assisting with guest enquiries Processing of financial transactions Handling reservation enquiries and bookings Guest Check In / Out Resolve any guests complaints Advise guests on local attractions and activities Up-sell and promote Hotel services Our Front Desk operations are 24 hours, with our shifts running from 6:30am to 10:30pm. You will be required to work a variety of shifts across a 7 day roster. Certifications required: RSA Please note that if you are successful in this role, it will require you to complete a fully funded Certificate III in Hospitality as part of your employment with The Wests Group. This program is offered in partnership with Allara Learning and is subject to eligibility criteria - SIT30622 Certificate III in Hospitality (JobReady - Culinary) | Allara Learning Please be advised, this role requires a Criminal Check to be undertaken prior to starting the role (Costs covered by Wests Group). About you You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay. Your attention to detail and ability to multi-task will see you thrive in this role. Ideally you come from a guest relations background, within the hotel sector, although this is not essential. What we offer On offer is the opportunity to complete formalised training to gain a Certificate III in Hospitality, a nationally recognised qualification. As part of the Wests Group Australia, The Anchorage can offer you great employee benefits, the luxury of being able to live, work and spend time exploring the beautiful holiday location of Port Stephens, along with the opportunity to develop and further your hospitality career! We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.