Managed Services Lead Drive Growth & Delivery | Macquarie Park | Leadership Role Ready to lead a high-performing Managed Services team in a fast-growing MSP environment? We’re looking for a hands-on leader who owns service delivery, client success, and business growth. Why this role? Take full ownership of Managed Services delivery, SLA performance & client satisfaction Lead, mentor & grow a high-performing team of service & project professionals Shape & execute business strategy to drive predictable revenue & profitabilit Drive process improvements, automation & operational excellence across service deliver Manage multiple client engagements, contracts & ensure consistent, high-quality outcomes Collaborate closely with sales & pre-sales to win new business & expand existing accounts Thrive in a role that blends leadership, technical expertise & strong commercial acumen What you bring: 3 years leading Managed Services or Service Delivery teams in an MSP Proven ability to deliver on contractual obligations and manage client relationships with excellence Strong commercial mindset with experience managing budgets, profitability, and forecasting Exceptional communication skills. Confident present to clients and internal stakeholders Skilled in resource planning, team development, and performance management Passion for continuous improvement, innovation, and driving high-quality service delivery Deep understanding of managed IT service delivery, SLAs, and operational best practices MUST be PR minimum. This is your chance to step up, lead a critical business unit, and make a real impact in a company that values ownership, innovation, and results. Apply now for immediate consideration.
