About Capella Hotels and Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke. Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world. The Position The Night Manager is responsible for being the key Management contact to guests and colleagues of the hotel during the overnight hours. The individual oversees the night operations, ensuring the highest level of service, safety and security of all personnel. The Role Oversee and ensure smooth operation of the hotel by being the key contact for any guest issues and enforcing strict compliance to all policies and procedures set by the hotel. Ensures guest satisfaction and safety during night time. Responsible for accurate reporting of all night activities and take accurate decisions on the behalf of the management should any incident or emergency arise. Conduct regular briefings of the overnight team and communicate company, hotel and department information. Monitors the performance and standards of the wider hotel during the overnight function. Responsible to the accurate completion of all operation documents and financial audit procedures including Credit Limit Checks, Cashier Closures, Registration Cards and Correspondence, Rebates, Paid Out. To report any irregularity on the following day. Perform Rate check before closing day to ensure accurate number of "No Show", "Rooms Occupied", "Complimentary Rooms" and "House Use" for accounting purpose. Prepare daily summary reports for the management meeting on the following morning. Oversee personalized check-in and personalize check-out procedures, including reservations and financial transactions. Liaise with Credit Manager on credit check report on a timely basis. Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance. Act as the chief warden in the event of a fire emergency or activation of the fire panel. Respond to any first-aid incidents and report any usage of first aid equipment. Be the first responder to any emergency situation and act as a liaison between fire, ambulance, police and the hotel and communicate information to the Guidance Team. Talent Profile Diploma of college or university in Hotel/Hospitality Management preferred but not essential. Experience in a similar role of Front Office operations in luxury hotel/resort. Very good command in spoken and written English. Knowledge in Property Management System (e.g. OPERA). Competent computing skills (e.g. Microsoft Office). Drivers License, First Aid certification and Responsible Service of Alcohol. Valid working rights in Australia. Working with Capella Sydney Join a vibrant and nurturing workplace. Work in elegantly designed areas while enjoying amenities in a historic building. Benefit from online LinkedIn training courses aimed at your personal and professional growth. Savour complimentary meals during your shifts. Enjoy discounts for hotels and group bookings. Employee Assistance Program (EAP) provides confidential counselling and support. Celebrate your birthday with special leave. Embrace opportunities for growth and advancement within the organisation. * We appreciate your understanding that we will only be able to contact shortlisted candidates.
