This is a SOC Support Engineer, AWS SOC Security Support Engineer role with Amazon Web Services (AWS) based in AU Amazon Web Services (AWS) Role Seniority - mid level More about the SOC Support Engineer, AWS SOC Security Support Engineer role at Amazon Web Services (AWS) Description The Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners. Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following SOC procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work. The AWS SOC is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts). awssoc Key job responsibilities Required As an AWS SOC Support Engineer, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, generate and/or manage trouble tickets, and provide additional services as required. More specifically, the SOC Support Engineer will: Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause. Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation. Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly. Create innovative solutions to security issues, utilizing technology or process improvement. Produce progress reports, briefs, and white papers regarding issues, security concerns, and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation. Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead. Interface with technical teams, stakeholders and leadership to translate security mitigation plans into actionable items. Manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers. Utilize knowledge of IT systems, technical support for applications; troubleshooting Windows/Linux. A day in the life The AWS SOC is expanding physical and logical security services operations to support the growth of our data centers and other related security functions. The AWS SOC Support Engineering is seeking a self-motivated SOC Support Engineer with security technology experience, problem-solving abilities, analysis skills, and strong customer obsession. Come join the team tasked with improving the level of security on a global scale, across new and existing AWS infrastructure. About The Team About Amazon Security Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications 2 years of security experience. Experience in incident response/management. Technical degree OR 4 years professional/technical experience. Experience with Unix/Linux/Windows Operating Systems administration, troubleshooting and debugging technical systems, scripting, and task automation. Flexibility of work hours, to include nights, weekends, and holidays. Preferred Qualifications Experience with AWS Cloud Environments. Working knowledge of Shell/Bash/Python. Experience developing systems, networks, and operating systems architecture. Experience in Physical Access Control Systems (PACS). Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Australia Company Pty Ltd Job ID: A2955586 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amazon Web Services (AWS) team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Drive security findings ⚠️ Manage high security events Create innovative solutions Key Strengths Security principles Technical support ️ Communication skills ☁️ AWS Cloud Scripting Physical Access Control Systems Why Amazon Web Services (AWS) is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Amazon Web Services (AWS) not with Hatch.
