This is a Senior Major Incident Commander role with Commonwealth Bank based in Sydney, NSW, AU Commonwealth Bank Role Seniority - senior More about the Senior Major Incident Commander role at Commonwealth Bank Lead Critical Incident Management in this high-stakes, high-impact role Access cutting-edge technology tools, and partner with world-class teams Work Anywhere with our hybrid WFH or Central Corporate Offices Competitive Rem, Bonus, Staff Benefits, Employee Banking and Discounts Your Impact and Contribution As a Critical Incident Manager, you will play a pivotal role in safeguarding the organisation’s operational resilience and security posture. You will be responsible for orchestrating high-severity incident response across enterprise platforms, driving continuous improvement, and shaping risk mitigation strategies that align with both regulatory requirements and business objectives. Your expertise will support executive decision-making, foster collaboration across engineering and field teams, and embed security and reliability into the organisation’s digital transformation journey. This position demands a strategic leader who thrives in high-pressure environments, guiding cross-functional teams through complex, incidents with precision and composure. Key Responsibilities: Lead high-severity incident response and reliability efforts across enterprise platforms. Drive root cause analysis and facilitate blameless post-mortems to enable continuous improvement. Conduct field intelligence gathering and stakeholder interviews to inform strategic threat response planning. Develop and present intelligence-driven risk mitigation strategies at executive briefings using high-impact visuals. Respond to nation-state threats, collaborating closely with law enforcement and intelligence agencies. Partner with engineering and field teams to deliver large-scale resiliency programs, oversee security reviews, and ensure compliance alignment. Champion secure cloud adoption through threat modelling and proactive risk mitigation. Oversee operational risk and security governance in alignment with APRA controls. Lead threat protection and identity management engagements, including Zero Trust-aligned security workshops. Provide strategic leadership to shape enterprise-wide security and incident resilience programs. Foster a culture of continual learning, accountability, and operational excellence. Your Skills & Experience Extensive experience in Critical Incident Management within a global organisation, navigating diverse regulatory environments and cross-border coordination. Expertise in conducting root cause analysis and facilitating blameless post-mortems to drive continuous improvement. Experience gathering field intelligence and conducting stakeholder interviews to inform threat response planning. Proven experience responding to nation-state threats and working with law enforcement and intelligence agencies. Deep understanding of secure cloud adoption, threat modelling, and proactive risk mitigation aligned with Zero Trust principles. Familiarity with APRA-aligned operational risk governance and enterprise-wide security frameworks. Experience developing and executing disaster recovery plans and ensuring operational readiness for natural disasters, including business continuity and resilience testing. Experience delivering large-scale resiliency programs in collaboration with engineering and field teams. Ability to influence and embed security and reliability into digital transformation initiatives and build strategies. Proficiency with observability and monitoring tools such as Splunk, Datadog, and Sentinel. Strategic mindset with the ability to shape enterprise-wide incident resilience programs. Commitment to fostering a culture of continual learning, accountability, and operational excellence. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 17/08/2025 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚡ Leading incident response Driving continuous improvement Developing risk mitigation strategies Key Strengths Critical Incident Management Root Cause Analysis ☁️ Threat Modelling ️ Disaster Recovery Planning Observability Tools Strategic Mindset Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Commonwealth Bank not with Hatch.
