Job Description Summary As a Service Sales Specialist - On Demand Services (ODS), you will be a key member of the Commercial Team, responsible for managing On Demand Service (ODS) opportunities. You'll ensure a seamless and customer-centric experience by collaborating across business functions and applying Consultative Selling techniques-identifying customer challenges, uncovering needs, and delivering tailored solutions that bridge the gap between their current state and desired outcomes. You'll work closely with cross-functional teams to gain a Wall-to-Wall (W2W) view of the customer environment, enabling aligned and strategic service delivery Job Description Key Responsibilities: - Manage and quote On Demand Service (ODS) requests from initial qualification through to billing. - Apply Consultative Selling methodology to uncover customer pain points, understand desired outcomes, and position solutions that deliver measurable value. - Collaborate across the business, including Sales Account Managers, Service Sales, Field Engineers, Service Delivery Managers, and Project Managers to coordinate and deliver customer solutions. - Prepare and manage relocation quotations in partnership with Installation and Service Delivery Managers. - Maximize revenue and service capture while enhancing customer satisfaction through ODS engagements. - Achieve performance targets across ODS and other commercial metrics. - Build and maintain strong customer relationships within your assigned territory. - Ensure professional and proactive engagement aligned with commercial processes to maintain high customer satisfaction. - Maintain accurate customer profiles, account records, and interactions using GEHC's CRM tools. - Review and manage the sales funnel regularly to ensure accurate forecasting, identify pipeline gaps, and drive proactive actions to progress opportunities. - Ensure data integrity by updating systems and resolving discrepancies. - Identify and implement process improvements to drive operational efficiency. - Generate and share qualified leads with relevant teams. - Support promotional campaigns and initiatives aligned with company programs. - Take ownership of customer queries and ensure timely resolution. - Comply with company policies and quality standards. Quality & Compliance Objectives: - Understand and adhere to GE HealthCare's Quality Manual, Management System, Policies, and applicable regulations. - Complete all required Quality & Compliance training within designated timelines. - Report and address any quality or compliance concerns promptly. - Ensure accuracy and integrity of order and configuration data at entry point. - Continuously improve related processes and documentation to support standardization and simplification. Qualifications & Skills: - Minimum 2 years of experience in administration and customer service - Customer Centric Communication - Ability to build trust and rapport through clear, empathetic communication focused on solving customer problems - Consultative Selling (e.g., Gap Selling) - Skilled in identifying customer pain points, uncovering needs, and delivering tailored service solutions - CRM Discipline (e.g., Salesforce) - Experience managing opportunities, updating pipeline stages, and maintaining accurate forecasts within CRM systems - Time Management & Prioritisation - Capable of handling multiple priorities and deadlines, especially during peak periods (EOQ/EOY), without compromising quality - Quote Accuracy & Process Compliance - Proven ability to generate accurate, timely quotes while adhering to pricing and approval processes - Problem Solving & Escalation Handling - Proactive in resolving customer issues and escalating appropriately to ensure timely resolution - Follow-Through & Accountability - Strong ownership mindset with a commitment to end-to-end task completion and customer satisfaction - Commercial Awareness - Understanding of revenue, margin, and financial impact when making customer-facing or pricing decisions - Cross-Functional Collaboration - Experience working across business functions (e.g., Service Delivery, Sales, Operations) to align efforts and achieve customer goals - Microsoft Office Proficiency - Strong working knowledge of MS Outlook, Excel, Word, and PowerPoint for communication, reporting, and presentations. - Tele sales Experience - Proven ability to engage customers over the phone, identify needs, present solutions, and drive sales in a remote or call-based environment. - Familiarity with the marketplace - Healthcare or technical sales experience is highly desirable - CRM Platform Experience - Experience with Salesforce (SFDC), SMAX, or similar platforms is highly advantageous Additional Information Relocation Assistance Provided: No
