Ghanem Group is a pioneering, award-winning, family-owned hospitality group with a 45-year history in Queensland and Victoria. Ghanem Group has grown fastidiously to where it is today and has its sights set firmly on the role it will continue to play in the future of Australia’s exciting and evolving hospitality landscape. The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues.
The Venue
Lúc Lắc is breathtaking at first sight. A lush, indoor-outdoor, tropical setting is splendidly conspicuous on arrival and a striking addition to its premier location at The Star, on The Terrace, Level 4. Exciting flavours inspired by Vietnam, Thailand, Singapore, and a touch of French permeates the menus. The central bar complements this with uniquely crafted cocktails, known to produce one of Brisbane's best cocktail menus with a wine list to match.
Opportunity
We are looking for an accomplished Bar Manager to join our team. If you're a seasoned bar professional with a focus on customer service and a passion for delivering premium cocktail and beverage experiences, this unique opportunity is perfect for you. You will lead our efforts to create a standout bar atmosphere, collaborating with our Director of Beverage and Group Bars Manager to oversee the bar operations and team at our innovative establishment.
As the Bar Manager, you will be responsible for the overall management of our bar operations, ensuring efficient service of both alcoholic and non-alcoholic beverages to our guests. Reporting directly to the Venue Manager and working closely with the Group Beverage Team, you will play a pivotal role in delivering a welcoming, world-class bar experience. Join us on this journey where your expertise will shape an exceptional bar service for our guests
Key to your success will be your demonstrated experience in the following areas:
Create effective rosters for bar operations and quickly resolve any staffing issues to ensure the bar is appropriately and effectively staffed.
Monitor and order alcoholic stock and appropriate glassware levels required for the bar in liaison with the Group Bar Manager.
Develop and maintain the Bar and/or Restaurant cocktail lists and functions packages, with the approval from the Group Bar Manager, Bar and Beverage Manager and Venue Manager.
POS – ensure all products are up to date and entered with correct recipes in BOH system
Receiving orders and invoicing – Stock to be checked and singed on the day of delivery. All Invoices to be completed and filed before COB of the same week purchased.
Stocktake – Venue stocktake to be done monthly as set out by Loss Preventions and Compliance Manager. Liquor Stocktake Analysis to be done in conjunction with Venue Manager. Weekly follow ups may be required.
Hire and train staff to provide excellent service to customers. Working with and training front of house team members on existing cocktails or food products, as well as selling techniques and any other necessary beverage training.
In conjunction with your Venue Manager, keep up to date with Liquor Licensing and legislation changes, ensuring the bar team upholds RSA at all times.
Act as an escalation point for the handling of customer concerns/complaints.
Ensure bar operations are integrated and complement the overall venue operations.
Undertake normal bartender duties and supervise all bartenders and bar backs and bar floor staff to provide excellent customer service.
