About AECC AECC is the trusted education consultants for international students looking to open their world by studying overseas. We are a global organisation, with our head office based in Melbourne, Australia. AECC is the world leader in international education with a number of related business lines including student placement into education providers across all sectors, as well visa and migration services to international students. Role Purpose Reporting to the Student Placement Manager at the Melbourne branch you will be responsible for providing student placement support and visa guidance to AECC Global international students for the Indian sub-continent student market here in Australia What Does This Opportunity Mean for You We receive a large number of enquiries from our students. You will be responsible for counselling these enquiries and selling our services, over the phone, email & in person. Your responsibilities will include, but not be limited to: Deliver high quality customer service/experience by understanding and meeting students’ needs Focus on growing the Indian Subcontinent student market Achieve excellent customer service by proactively responding to student queries and guiding them on their study and visa needs. Achieve individual student placement target by applying effective sales conversion techniques Tracking and managing lead (enquiries) and student life cycle pipeline on company Customer Relationship Management platform Increase referrals from existing students and other student communities/events Engagement activities with education institution representatives Team skills and strong relationship-building skills. Other related tasks as required by the business Skills and Attributes Required This role is heavily customer and sales focused in the International Education sector. You will be required to have the following experience/skills: Fluent in any one regional language either-Hindi/Punjabi/Gujarati/Telegu etc and English. Additional fluency in other regional languages will be highly preferred A minimum of 1-2 years experience in the International Education Industry QEAC Certified candidates would be preferred Valid Australian visa with full time work rights (An active 485 visa or Permanent Residents only) Be customer-centric and can work in a cross-cultural environment Understand the needs of international students Proven track record of strong sales achievement Excellent communication skills - written, verbal, interpersonal Demonstrated team player Experience in using Customer Relationship Management platforms Other Information Candidates who have prior education counselling experience will be highly regarded. Attractive salary packages based on experience incentives and bonuses
