Job Description We are seeking an experienced and service-focused Conference & Events Operations Manager to join our team. This is an exciting opportunity for a passionate hospitality professional to play a pivotal role in the delivery of exceptional events and tailor made guest experiences. In this hands-on leadership role, you will be responsible for overseeing the setup and servicing of function spaces, ensuring all details align with client specifications and function event orders. You will act as the key point of contact for clients, responding to queries and concerns to guarantee seamless service throughout every event. Key Responsibilities: Supervise all aspects of function room setup and service execution Coordinate equipment hire and manage inventory in accordance with event needs Lead and support the events team to deliver an exceptionally high standard of service Communicate effectively with departments to ensure all operational needs are met Liaise with the kitchen to coordinate meal timings and ensure food quality Manage departmental rostering to align with business demands and control labour costs Oversee stock ordering and maintain tidy, secure storerooms Monitor and maintain event equipment, logging issues with Engineering Assist in other Food & Beverage outlets as needed Prepare accurate billing and post-event accounts Conduct regular performance evaluations and support staff development Forecast staffing requirements and prepare weekly schedules Collaborate closely with the Conference Sales team to ensure smooth transitions from sales to operations Support the Director of Conference & Events in developing promotional strategies to drive market share and repeat business
