Job Description: Expected Total Experience : 4 to 6 Years’ experience Domain Experience : ITIL , Genetec preferred, Access controls Honeywell EBI preferred Locker Management system – Traka Preferred Responsibilities: Troubleshoot and Configure Genetec application for Video Troubleshoot and Configure Honeywell EBI application for Access Control System and its integration with Traka – Locker Management software. Follow ITIL process such as incident management, Change management & problem management Handling the L2 issues and troubleshooting as required Support application and database upgrades Support server migrations Test, program and troubleshoot access control and digital video systems. Handling customers and technicians on respective systems. Performs configuration reviews to ensure proper functionality Work on the POCs for integrating the solutions Follow the agile methodology Flexible to work in shifts and weekends as per the requirement Required Skills: End - End Awareness about ITIL process including windows migration, incident management, Change management & problem management Extensive knowledge of physical security systems, upgrade and migration. Awareness about Digital IP Cameras, Security Devices Working Experience on Windows Server Administration Concepts of Enterprise System architecture is a plus. Experience in SQL Administration Physical Security Domain Skills – good to have Good overview about Networking concepts Concepts of DevOps Knowledge on SQL Understanding in networking concepts Knowledge IP Cameras, Security Devices, and troubleshooting Knowledge on access control systems and hardware devices Hands on exp in Windows Server Administration Experience in supporting the applications & databases upgrades Work experience in shifts – Round the Clock as per the requirement Work experience in providing weekend support – for planned activities
