About VDI – Yutong Bus Company VDI Australia is the national distributor of Yutong buses in Australia, delivering innovative, sustainable, and high-performance transport solutions. As a leader in electric and hybrid bus technology, we remain committed to shaping the future of public transport. Our people are at the heart of this mission, and we are looking for a National Parts Manager to accelerate our growth trajectory and support a high-performing, values-driven workforce. About the Role We are seeking a dynamic experienced and customer centric National Parts Manager, reporting to the Chief Operating Officer, who will play a key national role in optimising the timely supply and procurement of spare parts from overseas and locally to our dealers, retaining stock levels and increasing working efficiencies across our spare parts departments nationally. Key Responsibilities Operational Leadership Lead VDI’s parts function with high standards of customer centricity, whilst inspiring the team to perform optimally against set KPI’s Utilise high levels of empowerment and autonomy to optimise functional performance. Coordinate timely and accurate parts orders, incoming shipments from overseas vendors and manage local courier dispatches. Liaise with international counterparts, assisting them to align customer needs with strategic imperatives. Establish enduring professional relationships with VDI’s dealers and their customers to consistently achieve our customer experience and operational performance outcomes. Realise best in class warehouse operations, including meaningful use of systems (Pentana), data, container unloads, efficient parts storage, pick/pack processes, glass handling freight / logistics coordination, health and safety adherence Team & Training Management Lead and train warehouse staff in national product, system and safety procedures Excel in cross functional engagement across multiple stakeholder groups, extending across a direct, indirect and dotted line reporting structure Handle disputes and complaints with the customer in mind, professionally and efficiently Drive process improvements that foster a high-performance culture Monitor team goals and delegate responsibilities to ensure alignment with company standards Human Resources Leadership Outwardly demonstrate VDI’s Core Values, inspiring others to do likewise Support professional development and onboarding of team members Guide recruitment to ensure the right people are in the right roles Mentor high-performing staff to meet sales and service objectives Resolve internal and OEM conflicts quickly, constructively and collaboratively Prioritise the safety and wellbeing of people at all times. Financial Accountability Develop and implement strategies to minimise financial risk and optimise financial performance Manage departmental revenues, margins, profitability and efficiency Provide meaningful financial reports on budgets, expenses, and accounts Collaborate with leadership to achieve a balanced parts pricing portfolio, optimising revenue and margin mix. What You will Bring Proven ability to collaborate across teams and build strong internal and external relationships Respectful and inclusive approach to team culture, valuing diversity and contribution Clear, empathetic communication skills with the ability to influence and negotiate effectively Strong customer focus, consistently delivering service that builds trust and loyalty Strategic thinking to identify and respond to customer needs and market trends Inspirational leadership that motivates teams and drives high performance Experience in mentoring and developing staff through coaching and feedback High level of professionalism, integrity, and commitment to role and company values Adaptability to change with a proactive, innovative approach to problem-solving Self-leadership and accountability, with a focus on continuous personal and professional growth Experience with Pentana or other Dealer Management Systems is advantageous Ability to travel domestically is required for this role Why Join VDI? Embrace the opportunity to perform to your full potential, with strong empowerment and autonomy Be part of a highly energised company driving the future of sustainable transport Work alongside dedicated, passionate professionals in a diverse, inclusive and collaborative environment Access to ongoing professional learning/development opportunities and career growth Competitive salary and employee recognition initiatives - regular appreciation and service milestones VDI Australia is an equal opportunity Company that encourages and supports diversity and inclusion in all our workplaces. If you would like to know more about VDI Australia check us out on our website www.vdiaustralia.com.au We are DRIVEN by our Company Values: D edication – Relentless Effort earns lasting respect R esponsibility – the time is always right to do what is right I nnovation – push boundaries – make a lasting impact V alue – true change begins with action E xcellence – success is raising the bar with every action N urture – fostering growth today to ensure a better tomorrow Responding to Key Responsibilities When addressing the Key Responsibilities in your application, please outline how your experience, skills, and achievements align with the role. Your response should include: Specific examples of how you’ve successfully performed similar duties in previous roles Demonstrated outcomes that show your impact—such as improvements in efficiency, customer satisfaction, or team performance Relevant qualifications or training that support your ability to fulfil the responsibilities Leadership and collaboration experience, especially in managing teams, resolving issues, and driving operational excellence Any innovative approaches you've implemented to improve processes or solve challenges Your response can be included in your cover letter or as a separate document titled “Response to Key Responsibilities.”
