About Us Aerodrome Management Services (AMS) is a leading provider of specialist aviation and airport services across Australia. With a team of technical experts and aviation professionals, we deliver a comprehensive range of solutions including aerodrome operations, technical inspections, regulatory compliance, and project support. We pride ourselves on being a one-stop-shop for airport owners and operators – and we're looking for a motivated and professional Business Support Officer – Customer Services to join our high-performing team for a 6-month fixed term contract. About the Role Reporting to the Head of Finance and Shared Services, this role is central to delivering high-quality customer service and administrative support to both our Technical Services team and broader business operations. You'll act as the first point of contact for inbound customer enquiries, ensuring a responsive, solution-oriented approach to all interactions. You'll also play a key role in sales order processing and supporting smooth coordination across teams. Key Responsibilities • Be the first point of contact for customer enquiries via phone, email and various systems used across the business • Provide professional and timely responses to enquiries, escalating as required • Process sales orders, quotations and invoices with attention to detail • Maintain accurate customer records and assist with account coordination • Support ASIC applicants by handling enquiries and verifying identification • Provide general administrative support including document formatting and scheduling • Assist in processing financial transactions and purchase orders • Contribute to the ongoing improvement of customer service and internal systems What You’ll Bring • Prior experience in a customer service or administrative role • Proficiency with Microsoft Office and other systems (Microsoft Dynamics desirable) • Exceptional communication and relationship-building skills • Ability to manage multiple tasks with a high level of attention to detail • A positive, can-do attitude with a willingness to support various business functions • Familiarity with aviation or technical environments is an advantage, but not essential What’s on Offer • 6-month fixed term contract with full-time hours • Diverse role, no 2 days the same • Work in a supportive, fast-paced and dynamic team • Free parking on site at Perth Airport • Exposure to Australia’s aviation and aerodrome industry • Opportunity to contribute to meaningful and impactful airport services Apply Now We’d love to hear from you! Please submit your resume and covering letter addressing the essential criteria above by selecting “apply now” on Seek or submit your application to recruitment@amsaustralia.com. AMS does not accept unsolicited CV’s from Agencies. For further information or clarification of this position call Perth office on (08) 9221 6777 and speak to HR. All applications will be treated in the strictest of confidence. Applicants must be willing to undergo a full medical and be subject to random testing for drugs and alcohol in accordance with Civil Aviation Safety Regulations. AMS is a Veteran Friendly Employer, and we encourage Aboriginal and Torres Strait Islander Indigenous people to apply. You must have the right to work in Australia to be considered for this position.
