At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support, and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong. Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions. We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be. About the role and where you will be working: This is a fixed term contract until December 2025. This position is based at our Central Office in Rivervale, Western Australia, with the flexibility to work from home up to 2 days per week. In this role, you’ll support the optimisation of our Epicor enterprise system, with a focus on enhancing modules across Finance, Procurement, and CRM. You’ll work closely with stakeholders across the organisation to deliver meaningful system and process improvements that align with SCCWA’s values and mission. Your responsibilities will include: Leading Epicor system enhancements, ensuring new functionality aligns with business needs. You’ll work across key modules—particularly Finance, Procurement, and CRM—to deliver improvements that support efficient and effective operations. Reviewing and mapping current business processes to identify opportunities for streamlining, automation, and optimisation. You’ll ensure proposed changes are supported by system capabilities and aligned with organisational objectives. Collaborating with stakeholders to gather, document, and validate business, functional, and technical requirements. You’ll also assist with change enablement activities such as communication, training, and end-user support. Supporting quality assurance and data integrity, including the development and execution of test plans, user acceptance testing (UAT), and validation of SQL-based reporting, dashboards, and extracts. Maintaining compliance and documentation by ensuring adherence to data governance, privacy standards, and internal reporting requirements. You’ll also promote a safe and values-driven workplace culture in line with SCCWA’s standards. About you: You are a problem-solver who thrives on enabling technology to support better business outcomes. With strong technical knowledge of Epicor and a deep understanding of business processes, you bring both strategic insight and hands-on expertise. You’re collaborative, action-oriented, and driven to make an impact through continuous improvement. To be considered for this role you’ll need: Experience working with Epicor ERP, particularly in Finance, Procurement, and Supply Chain modules. Strong understanding of business process design and optimisation. Proficiency in SQL for reporting, data extraction, and validation. Familiarity with system integration, API usage, and data mapping Ability to liaise effectively with technical teams, vendors, and business stakeholders. Strong analytical and problem-solving skills. Working with us: At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits: Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits. Corporate Health Insurance with HBF Free employee assistance program A diverse range of services which allows professional development and growth Paid Parental Leave Annual leave starting at 4 weeks Carers / personal leave Service Awards for long standing employees Flexible working environment How to apply: To express your interest, please apply with an up to date resume and a cover letter outlining your suitability for this role Kindly note, if your application progresses to an interview, we'll be asking for: National Police Clearance (6 months old or less) A completed pre-employment health questionnaire About us: Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. Our promise to our clients, residents and each other is to enable extraordinary because we; Listen, Act , Do not give up, Work as one. Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group. Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work. For more information on the services, we provide visit: scrosswa.org.au
