ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . JOB DESCRIPTION SUMMARY The Community Assistant works with and supports the team of property management in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community JOB DESCRIPTION Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials. Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments. Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files. Assists with move in and move out process for residents Answers incoming calls and sets appointments for prospects to tour the property. Performs on-campus marketing outreach to generate Community awareness and qualified traffic. Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals. Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices. Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level. Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). Experience: Excellent interpersonal and written communication skills including ability to read, write, and communicate effectively, comprehend and complete supplier contracts/agreements, sell and explain apartment features, and answer questions about the property. Particularly comfortable and skilled in making effective presentations (oral, visual, and online) to diverse audiences and working with team members and leaders at all levels. Confident phone manner, confident with making and receiving calls as well as face-to-face interactions. A strong team player also capable of working autonomously and taking a positive and proactive approach to work. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Evidence of creativity and organisational skills with the ability to multitask and prioritise whilst maintaining a high level of accuracy and attention to detail. Self and cultural awareness and ability to adapt relationship building, communications and negotiation skills to suit audience. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Customer-oriented interpersonal skills in order to build, maintain, and manage relationships. Strong ability to ascertain and understand customer needs and translate those into achievement of key performance indicators for evaluating results. Good organisational skills and ability to work on multiple projects effectively, under pressure and meet deadlines. Desirable: • Previous experience in administration/support • Work Health and Safety knowledge • First Aid Certification Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
