Job description At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes. Join us in digitising healthcare! Why This Role Matters Telstra Health is proud to work collaboratively with the Australian Government and our specialist partners in the delivery of 1800RESPECT from 1 July 2022, as the national front door for people experiencing, or at risk of experiencing, domestic, family and sexual violence (DFSV) and workplace sexual harassment (WSH). As the Clinical Support Specialist for 1800RESPECT, you will play a pivotal role in shaping the frontline support that thousands of Australians rely on every day. Your expertise will empower counsellors, elevate service quality, and ensure that every individual who reaches out receives the compassionate, expert care they deserve. What You’ll Do You’ll provide critical guidance, mentorship, and clinical oversight in the form of clinical supervision and clinical coaching to the team of counsellors to maintain clinical excellence. If you believe in the power of advocacy, empowerment, and trauma-informed leadership, this is your opportunity to be part of something truly meaningful. Lead with Impact: Provide clinical supervision and coaching to a team of counsellors, fostering a culture of excellence and continuous improvement. Monitor and Enhance Quality: Monitor and uphold clinical excellence through the provision of ongoing quality assurance and clinical auditing. Develop Talent: Design and deliver training and professional development materials that equip counsellors with the skills and knowledge to support individuals impacted by domestic and family violence, sexual assault, and workplace harassment. Collaborate for Change: Work closely with clinical management and stakeholders to identify needs, set objectives, and develop strategies that enhance clinical service provision. What We’re Looking For Essential Criteria: Experience: Minimum 4 years of trauma counselling, preferably in telephone or online settings, with a focus on domestic, family, and sexual violence. Qualifications: A bachelor’s degree from an approved provider and eligibility for registration with a professional body such as PACFA (Clinical), ACA (Level 3 or above), AASW (Full), or AHPRA (General Registration as a Psychologist). Attributes: Ability to work calmly under pressure, support staff effectively, and maintain self-care practices. Compliance: Understanding of federal and state-based legislation, including child protection laws relevant to service delivery. Skills: Strong computer proficiency, including MS Word, Excel, Outlook, Microsoft Teams and internet applications. Set-Up: A private room/space which can be used for your home office set up with reliable internet connection Highly Desirable: Previous experience in clinical leadership within the domestic, family and/or sexual violence sector Accreditation as a clinical supervisor, or experience in the provision of clinical supervision to counselling staff Why Join Telstra Health: Flexibility: Exclusively work from home with all Telstra Health equipment provided Inclusive Culture: Be part of a team that values diversity and inclusion, encouraging applications from Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with disability Growth Opportunities: Access avenues for career advancement and professional development. Generous Leave Options: Multiple leave options including 16 weeks paid parental, cultural, volunteer, study leave, as well as the option to purchase additional leave. Employee Benefits: Enjoy a 30% discount on Telstra services, free 24/7 professional support through EAP, and an employee rewards program offering discounts on shopping, gym memberships, movie tickets, health insurance, and more. Ready to Make a Difference? If you're passionate about supporting those affected by family, domestic and sexual violence and want to be part of a team that's making a real impact, apply today. Even if you don't meet every qualification, we encourage you to apply via the "Apply Now" button. Get in touch with us at Recruitment@health.telstra.com using the subject line: Clinical Support Specialist enquiry via EthicalJobs . Applications will be assessed and shortlisted as they are received, so don't wait—apply now and be part of the change. Telstra Health is a Circle Back Initiative Employer. We commit to responding to every applicant, and you will hear back from us soon.
