Key duties and responsibilities - The Case Support Worker's key responsibilities are to: - Ensure that service delivery is consistent with departmental policies and procedures and departmental objectives.- Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.- Provide culturally appropriate intervention and support to children, families and stakeholders including referral, provision of information, advocacy and consultation.- Consult and liaise with relevant stakeholders and service providers to implement and maintain appropriate casework and individualised service plans to achieve positive outcomes.- Participate effectively as a team member and work collaboratively in a multidisciplinary team.- Prepare reports and maintain accessible and clear case records consistent with departmental case management requirements.- Use, update and monitor relevant databases to support the case management functions of the Child Safety Service Centre.- Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes. Applications to remain current for 12 months. Job Ad Reference: QLD/646912/25 Closing Date: Friday, 18th July 2025
