About the Company Our client is a Global key player in the Robotics space and excels in intelligent Automation Solutions. As a result, we are looking for experienced Robotics Technicians to join the team in this exciting growth phase of the company. Key Duties & Responsibilities Hotline Support : Provide expert responses to technical inquiries from customers via case management in CRM in a timely manner. Manage customer expectations with prompt, concise, and accurate delivery of proactive service, information, and consultations, including handling escalations appropriately. Support key customers after hours as needed. Technical Training : Offer expert support and conduct training for system integrators and end customers on the operation and programming of various industrial robotic applications using the full range of products and technology packages. Field Services : Plan and deliver field services at customer sites, including attending breakdowns and performing planned maintenance across all states in Australia and New Zealand. Ensure strict compliance with WHS policies of both internal and customers. Spare Parts : Assist with internal parts handling, including receipt, dispatch, and regular inventory management of goods. Technical Qualifications : Successfully participate in internal training courses and workshops held at local and/or overseas offices as per the guidelines for internal technical qualification of Customer Service employees. Team Collaboration: Actively participate in regular team meetings, submit all internal reports in a timely manner, and familiarize yourself with various software platforms utilized in day-to-day tasks. Skills and Experience Degree in Mechanical / Electrical / Mechatronics / Robotics Engineering or equivalent. Minimum 2 years of working experience in industrial robotics/automation. Experience with German robotics is Highly Advantageous Experience with higher-level programming language Experience in Industrial Automation and Robotics is a must Must have exceptional communication skills and be a self-starter Must have work rights in Australia Benefits Real Career Growth opportunities European-based working culture and flexible working environment Personal development and training opportunities Competitive employee benefits Conducive working environment Please contact David on 0422 229 220 for a confidential discussion. Only candidates with working rights in Australia will be considered at this point. To apply online, please click on the appropriate link below.
