Job Description Meet: A leading consumer company Location: Hybrid (3 days in office) Docklands Contract: 12 months The Story Our client is a respected publicly listed leader in the consumer industry that continues to embark on acquisitions and growth. As they expand, they need to continue to uplift and transform technology across the business. The Role A traditional BA with ITSM expertise and requires strong stakeholder management capabilities across both technical and business domains. Mapping and documenting current IT services across the business and analysing service model structures and delivery capabilities. Service level design & costing, collaborating with leadership, engaging with technical teams, working with business owners to drive adoption. Supporting the current ITSM platform optimisation and ensuring consistent service delivery Developing DR and Backup Uplift Services and service options and with that the management of a Service Catalogue. It will be critical to maintain an accurate, up-to-date service catalogue, ensuring it aligns with business needs and supports the service catalogue management process. Leading initiatives around Configuration Management Database (CMDB) improvements and ensuring all critical components are properly documented in the CMDB with clear ownership. Supporting DR capability planning and testing across infrastructure components and contributing to the reduction of monthly incidents. What You Bring To The Role Minimum 5-7 years of business analysis experience, preferably within IT service catalogue management or disaster recovery projects Familiarity with IT service management (ITSM) practices, including change, release, and service level management Strong knowledge of disaster recovery and backup processes, with an emphasis on aligning these with the service catalogue Strong technical background with the ability to understand IT infrastructure components Self-sufficiency and critical thinking abilities - you can work independently and find the right people to talk to Experience with CMDB, DR planning, and ITIL processes Ability to interact effectively with both technical teams and business stakeholders Knowledge of IT service management tools Understanding of monitoring tools like Splunk would be advantageous What's In It For You Competitive salary package Flexible hybrid working arrangement (3 days in office) Work with a welcoming, people-focused team that values collaboration Join at an exciting time when the focus is on transformation and improvement Regular team stand-ups and an open, accessible management style Opportunity to work across various IT domains from applications to infrastructure Core business hours with no on-call requirements Potential for permanent role conversion Chance to make a real impact on critical business systems Next Steps If you're an experienced Business Analyst with a strong technical foundation who enjoys solving complex problems and working in a collaborative environment, we'd love to hear from you. Apply now to be considered or email me queries on jacqui.roberts@affix.com.au
