The Role The role of Online Sales Consultant will see you working in our eComm Sales & Service team and engaging with our customers to provide them with an exceptional end to end sales service including: Assessing the customer’s needs and providing them with styling solutions and recommendations; Handling the POS and ensuring that all steps are completed accurately; Liaising with customers via a number of digital channels, replicating the welcoming instore experience. In addition, you will contribute to the broader eComm team by providing feedback and working collaboratively on ways to improve and be industry leaders. We are currently operating in a supported working from home environment with the anticipation to resume to our office in South East Melbourne as circumstances allow. What we will expect from you: To communicate effectively with customers digitally using our software platform; To provide our customers with an exceptional customer experience that will inspire them to return; To contribute to the store’s sales performance by achieving personal sales targets; To work collaboratively as part of a team, use your initiative, problem solve and handle a fast paced environment. To be available during our peak trading times during November, December, January and June. To be successful you must have: Ideally worked in an online retail sales or customer service role. Ideally worked in furniture or homewares or similar industry. Experience in a retail sales role or a role with a heavy customer service focus. Experience in achieving sales targets and KPI’s. A passion to help people and a desire to get results. We are looking for people who are: Great listeners and great communicators. Reliable, committed, proactive and driven. Why you can expect from us: Extensive on the job training. Generous employee discounts. Career development and opportunity. To work with a great team of passionate people. To be part of a growing successful company. If you have the skills and experience and are passionate about our brand, we welcome your application.
