At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible. From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust. About the Role As an Enrolments & Admissions Advisor, you’ll guide prospective delegates and their employers in selecting the right course to meet their career goals. You’ll respond to enquiries from various channels, providing clear advice and managing the full enrolment process, including payment and documentation. This phone based role offers partial remote flexibility. You'll play a key part in delivering exceptional service, converting interest into enrolments, and supporting students before and after training begins. Key Responsibilities: Handle inbound/outbound enquiries and provide accurate enrolment advice. Achieve KPIs for response times, conversions, and service quality. Match delegates with suitable courses based on goals and eligibility. Process enrolments accurately and ensure compliance. Manage leads and data using Salesforce and Axcelerate. Support B2B solutions and collaborate to drive growth. About You The successful candidate will bring to the role: Experience in a call centre or lead management role, ideally in education or an RTO setting Exceptional communication and relationship-building skills Strong multitasking ability in a fast-paced, team-oriented environment Resilience under pressure and ability to work independently Excellent organisational, problem-solving, and time management skills Proficiency in Microsoft Office; Salesforce and Axcelerate experience a plus Must be an Australian Citizen AUSTRALIAN DEFENCE ROLES & SECURITY A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role.The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role. LI-GG1 It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community . We’re committed to supporting a diverse workplace, and that starts here. We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone. Read more about our WORK180 endorsement.
