Job Responsibilities: Cooperates with Sales, Service Teams to propose value added services, sales and solutions. Customer Service Delivery of service targets and strategy Project Management Reporting & forecasting WHS, Quality and Sustainability Leadership and Team Development Main Tasks: 1. Customer Service Deliver, align & development of business strategy Lead the service commercial & field teams Productivity and utilisation Contract growth from the installation base Manage key account customers to ensure maximum value achieved. Project status review to compliance & cost 2. Delivery of service targets and strategy Actively manage the Service Sales team with a passion for result and customer outcomes Set Service sales targets, KPI’s, and support the team to achieve Service Targets Drive marketing campaigns to boost sales and maintain industry presence. Annual price reviews for Service parts, contracts, and site labour. Other works as requested by Manager 3. Project Management Set goals, KPI’s and manage outcomes. Participate in unit sales reviews regularly to ensure project scope and outcomes are achieved for all stakeholders Other works as requested by Manager 4. Reporting & Forecasting Monthly forecasting and end of month reporting Weekly progress reporting Bi-Weekly verbal update on priority list. Warranty status and claim administration through C2 system Extended Forecasts, Annual Plan, and Strategy. 5. WHS, Quality & Sustainability Ensuring Workplace, Health and Safety systems are maintained according to legislation as well as relevant work instructions, quality plans and customer compliance. Lead regular Quality meetings, report items, and drive actions for all quality issues. Promote Diversity and Inclusion, as well as sustainability. Ensure Quality Certification is maintained. Comply with the Munters OHS Management System Supplier liaison & evaluation 6. Leadership and team development Provide training, coaching, and mentoring to all service Continually develop team members with higher technical & operational skill levels Implement and maintain Service Career Framework Drive staff retention, skillsets and cross training. Foster a culture of continual improvement for both individuals and the organisation. Contribute positively to improving organisational culture. Job Requirements: At least 10 years' work expereince in aftersales/service in HVAC. Good team management skills and interpersonal skills; Proficient in use of MS Word, Excel, Lotus Notes, MEBS and SMASH Strong mechanical and electrical understanding related to HVAC systems Project scheduling.
