Position Summary: The NDIS Team Leader – SIL & Community Access is responsible for supporting the day-to-day delivery of quality disability support services across supported living and community-based programs. Working under the guidance of the NDIS Coordinator, the Team Leader ensures participants receive consistent, person-centred support and that staff are effectively rostered, supervised, and supported in their roles. Key Responsibilities: Service Delivery & Support Coordination -Oversee the implementation of individual support plans across SIL and community access services. -Ensure participant routines, goals, and preferences are upheld in daily practice. -Escalate concerns or changes in participant needs to the NDIS Coordinator promptly. Team Leadership & Supervision -Lead, mentor, and provide on-the-ground support to support workers across multiple service settings. -Conduct regular supervision, check-ins, and debriefs with team members. Promote a culture of accountability, respect, and professional development. Rostering & Shift Management -Create and maintain efficient rosters that align with participant funding and support ratios. -Ensure adequate shift coverage for planned and unplanned leave across all SIL and community access locations. -Monitor shift attendance and manage on-call or after-hours support needs where relevant. Compliance & Reporting -Ensure services comply with the NDIS Practice Standards, participant service agreements, and internal policies. -Complete and review incident reports, medication documentation, and participant progress notes. -Support audit preparation and contribute to continuous improvement initiatives. Communication & Collaboration -Act as the first point of contact for frontline staff regarding daily operational issues. -Liaise regularly with the NDIS Coordinator to report on service delivery outcomes and staffing matters. -Foster positive relationships with participants, families, guardians, and allied health providers. Selection Criteria: Essential: -Minimum 2 years’ experience in disability services, with leadership or supervisory responsibilities. -Experience in SIL or community access programs under the NDIS. -Strong rostering and scheduling capabilities (ShiftCare, Skedulo, etc.). -Well-developed understanding of person-centred active support and NDIS compliance. -Excellent written, verbal, and interpersonal communication skills. Desirable: -Certificate IV or higher in Disability, Community Services, or related field. -Current NDIS Worker Screening Check, Working with Children Check, First Aid & CPR. -Driver’s licence and access to a reliable vehicle.
