Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a dedicated and driven Concierge to join the Western Sydney Convention Centre and Hotel! THE PRODUCT Pullman Sydney Penrith is a 5-star hotel, part of the Accor global hospitality brand. Located within the Western Sydney Conference Centre (WSCC) and Panthers Precinct . Offers an integrated premium guest experience across accommodation, entertainment, and conference facilities. THE BENEFITS Join a world-class hospitality brand with career progression opportunities within Accor and the Panthers Group. Be part of a prestigious hotel team in a dynamic and high-visibility front-of-house role. Participate in ongoing training, team engagement, and development programs . Enjoy staff benefits , including discounts and access to loyalty programs. THE ROLE Provide a warm, professional welcome and farewell to all guests. Assist with luggage handling, valet parking , escorting guests to rooms and the WSCC. Deliver VIP amenities , respond to guest requests, and support concierge services such as booking tours or transport. Actively promote and assist with sign-ups for ALL Accor and Panthers Club memberships . Ensure the lobby and entrance area are clean, presentable, and welcoming at all times. Perform daily tasks including mail runs, parcel handling , and room showings. Report and help resolve guest complaints or issues, escalating as needed. Contribute to a collaborative and positive work culture through team briefings and peer support. THE CRITERIA Previous guest service experience in hospitality or a customer-facing role preferred. Friendly, professional demeanor with excellent communication and interpersonal skills . Strong local knowledge of Penrith and Western Sydney (or willingness to learn). Ability to safely perform manual handling tasks (e.g., luggage, valet parking). Willingness to work flexible hours , including weekends, evenings, and holidays. Awareness of and commitment to WH&S, hygiene, and safety standards . Demonstrated attention to detail and pride in presentation and cleanliness. Eagerness to learn, contribute to the team, and provide exceptional guest experiences . THE APPLICATION If this sounds like the opportunity for you, please apply now!
