Contract till Feb 2026 with possible extension Attractive hourly pay rate of $37.39 per hour Super Hybrid work arrangements (WFH Lithgow office). You will be working on a 7 am-7 pm, 2 week rotating roster Monday to Friday. PURPOSE OF THE ROLE: As a client service officer, you will be providing high quality services for customers through a range of channels including electronic/digital, phone and/or face to face to deliver optimal service delivery outcomes and a positive customer experience. KEY RESPONSIBILITIES: Provide high-quality customer service and create a positive relationship in all customer interactions across a range of interaction channels. Research, analyse and resolve enquiries from a variety of channels including electronic/digital, phone and/or face to face to resolve enquiries in a timely manner or transfer to an appropriate channel/s for effective resolution. Acknowledge, accurately record and resolve customer complaints and escalate unresolved and complex issues through appropriate channels to ensure timely and effective outcomes for customers. Provide advice & assistance to build customer capability regarding products and services. Contribute to improvement initiatives by identifying opportunities and proposing new ideas to improve the efficiency of work processes and support a continuous improvement service delivery environment. ESSENTIAL REQUIREMENTS: Minimum 2 - 3 years customer service experience (call center, admin, retail). Excellent written and verbal communication skills with strong email etiquettes. Previous government experience is preferred but not mandatory. Good typing speed. Proficient in Microsoft office suite, particularly Outlook and Teams. Must also be able to learn new systems quickly. Training will be on site for 12 weeks, thereafter contractors will work independently with the assistance of their Team Leader and SME. You will need to have a high-speed internet connection and a smart phone with adequate reception coverage. You will be required to pass an internet speed test as part of your application. If this sounds like you, please submit your resume by clicking the 'Apply Now’ button. About Us At easyA , we connect skilled professionals with opportunities that make an impact. As authorised suppliers to multiple government and corporate organisations across NSW, ACT, QLD, and the Federal Government, we specialise in providing expert talent for critical projects. When you work with easyA , you benefit from our strong relationships with contractors and clients alike, ensuring smooth and transparent recruitment processes tailored to your needs.
