As the Customer Relationship Manager you will drive strategic client engagement processes to establish and maintain high quality relationships with Corporate Enterprise Solutions' customers and external suppliers. You will develop, monitor, and enhance customer relationships as well as customer management strategies, processes, and systems, including improvement projects, to ensure opportunities are maximized and customer service is coordinated across Corporate Enterprise Solutions. Additionally, you will negotiate and manage strategic partnerships between Corporate Enterprise Solutions and its customers, overseeing performance monitoring and resolving any issues that arise. About you We are searching for someone who: Demonstrated high level negotiation, consultation and interpersonal skills to effectively develop and manage business and customer relationships to deliver quality service. Demonstrated highly developed research and critical evaluation skills, and a sound understanding of the key issues facing Corporate Enterprise Solutions. Understanding of customer service excellence and relationship management within a service delivery environment. Demonstrated ability to design and implement customer-focused processes leading to improvements in operational efficiency and effectiveness. High-level demonstrated ability in the compilation, management, evaluation and reporting of a service catalogue in a large complex service delivery environment (including definition and mapping of services and identification of client expectations). Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing 38 hour full time work week Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Professional development Career progression with more than 300 diverse career pathways and career support to take you further! Access to a variety of programs and initiatives to support training and career growth. * Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
