The Commission aims to be at the forefront of contemporary Tribunal service delivery in Australia. Reporting to the Executive Director, Tribunal Support, the Director, Member Support will provide strategic leadership and oversight of a team of over 80 staff, including Associates and a management team, which provide support in Chambers to Members of the Commission across Australia. Working closely with the Member Support management team and senior staff across the Commission, the Director will: Regularly engage across other Tribunals, Courts and agencies to develop relationships and leverage insights to set operational and strategic objectives for the Member Support team. Establish, lead and deliver a yearly work program in consultation with Commission Members and the Member Support team to enable best practice procedures and operations in Chambers for Members, Associates and the Australian public. Oversee a program of targeted and proactive recruitment practices to ensure the team's capacity to provide service to Members and the Australian public. The Director will also translate strategy into operational goals and standards, create plans, provide expert advice, make decisions based on professional judgement, and have demonstrated experience in achieving results and leading business process improvement initiatives. The key duties of the position include Provide high quality administrative support to the President, Commission Members, the General Manager and the Executive team, including preparation and presentation of memorandums, information notes, briefs and regular data and evidence-based reports. Oversee program and project management including management of service provider contracts, setting strategy, planning and successfully implementing and evaluating projects and programs. Initiate, establish and maintain strong internal and external relationships to drive consultation and collaboration with key stakeholders and provide performance feedback to enhance service quality, accessibility and responsiveness. Manage financial, human, and physical resources in an operationally effective and efficient manner including resolving conflict and managing sensitivities. Actively contribute and participate in the Commission's Senior Management Group and the Branch leadership team as well as corporate management and related statutory responsibilities including strategic planning, reporting, corporate and budgetary responsibilities, and providing input into key Commission and Branch publications. Monitor and report on the Commission's authorising environment and service delivery issues. Build staff capabilities by providing leadership to team members, including setting the strategic direction, using data and evidence driven approaches for improvement and anticipating and establishing work priorities and managing performance. Perform other duties as directed by the Executive Director, Tribunal Support.
