Shape the future of whole-of-government data, customer intelligence, and digital transformation. Ongoing executive opportunity in the Policy, Strategy and Governance Division, based in Sydney, with in-office presence required. Flexible working arrangements available. Salary package starting from $315,000 per annum, commensurate with experience. About the Role We are seeking a dynamic and future-focused leader to transform how government uses data, insights and customer experience to improve the lives of the people and businesses of NSW. As Executive Director, Customer, Data and Insights, you will lead a critical whole-of-government function, driving major reform across customer intelligence, data analytics, and behavioural insights. You will also guide the evolution of the Data Analytics Centre (DAC), championing its transformation to a new, sustainable model that continues to deliver impact and value. This is a high-impact role for a data-literate executive with commercial acumen, strategic foresight, and the emotional intelligence to engage stakeholders at all levels—from data scientists to Secretaries and Ministers. Role Responsibilities In this role, you will: Lead cross-sector data reform and service transformation through innovative insights, analytics, and behavioural science. Manage significant change, including reimagining and repositioning existing capabilities for long-term success. Provide authoritative strategic advice to senior leaders and ministers on customer trends, data governance, and service reform. Build trusted relationships across agencies and jurisdictions to shape national data collaboration and integration. Drive commercial growth by developing products and revenue streams that support the Department’s strategic goals. Communicate complex information simply and clearly—translating technical insights into actionable strategies for executives and policymakers. Champion data ethics, transparency, and best-practice governance to safeguard public trust. Does This Sound Like You? Deep expertise in data strategy, analytics, and customer insights—especially in a whole-of-government or public sector context. Proven change leadership experience in complex, high-stakes environments. Strong commercial and business development capability, with a track record of driving adoption of data products or platforms. High-level stakeholder engagement skills and the ability to build consensus across senior government and intergovernmental stakeholders. The ability to ‘speak two languages’—commanding respect among data experts while engaging senior decision-makers with clarity and impact. A strategic thinker with integrity, resilience, and the ability to deliver outcomes that matter to communities. Why Join Us? This is a rare opportunity to lead the NSW Government’s centre of excellence in customer and data strategy. You will be at the heart of policy, digital and service reform, reporting into the Deputy Secretary Policy Strategy & Governance, and, working alongside passionate professionals to improve how government works for everyone. If you thrive in fast-paced environments, are energised by complex challenges, and want to leave a lasting legacy—you will find this role deeply rewarding. Apply now by submitting a combined document with your CV and Cover Letter. Click Here to access the Role Description . For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 4 July 2025 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact caitlin.birrell@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process J-18808-Ljbffr
